FAQ

Our complimentary beer service for guests is available from 5 pm to 6 pm at the bar located on the 1st floor. We invite you to join us during these hours to enjoy a refreshing beverage on the house.

You are welcome to go out at any time, provided you have your room key with you. Your convenience and freedom to explore are important to us.

If you are running late for the check-in time you've indicated in advance, no special notice is required. However, if you anticipate arriving after midnight, kindly inform us in advance. Your cooperation is appreciated, and we look forward to ensuring a smooth check-in process for you.

Our dedicated staff is available around the clock to assist you. However, it's important to note that from 11:00 p.m. to 7:00 a.m. the following day, the physical front desk may not be open. Nevertheless, our attentive staff remains on duty during these hours to address any urgent needs or inquiries. If you require assistance during this time, please feel free to ring the doorbell at the front desk, and we'll be more than happy to help.

Absolutely! We can store your luggage at the front desk, excluding valuables and fragile items. Luggage drop-off is available from 7:00 a.m. on the day of check-in until 11:00 p.m. on the day of check-out. If you have any specific requests or additional needs, please feel free to contact the hotel, and we'll be happy to assist you.

Our standard check-in time is 3:00 p.m., and check-out time is 11:00 a.m. It's important to note that specific reservation plans may have different check-in and check-out times. We recommend checking the details on your reservation to ensure accurate information for your stay.

If you choose to celebrate your birthday with us, simply inform the front desk, and we will be delighted to prepare a small gift for you. We value the opportunity to make your special day even more memorable.

Certainly! However, please note that we can only issue room key cards based on the number of people registered to stay in the room.

Yes, early check-in is possible, depending on room availability. If you wish to use the room before the standard check-in time, please check with us on the morning of your arrival day to inquire about the possibility. We'll do our best to accommodate your request.

Absolutely! By securely registering your credit card during check-in, you can conveniently charge all your expenses, including room service, paid amenities, and purchases at our restaurants, bars, and stores, directly to your room. This streamlined process allows for a seamless and cashless experience during your stay, providing you with added convenience and ease of payment.

Our security measures are designed to prioritize the safety of our guests and property. These include:
- Entrance Locks at Midnight
- Card Security in Elevators
- Security cameras are strategically placed on the premises, at the entrance, and throughout the hotel

Late check-out is available in one-hour increments, contingent upon the reservation availability for that day. To inquire about and arrange late check-out, you can check the availability of your room at any time via your account on Mobile Access. If the option is available, you can conveniently manage your check-out time to suit your needs.

Absolutely! We can receive and store your luggage in advance at our front desk. To facilitate this service, kindly include the date of your stay, the full name of the person who made the reservation, and the hotel address in the mailing address. This ensures a smooth and convenient process for handling your luggage upon your arrival. If you have any specific instructions or requests, please feel free to let us know, and we'll be happy to assist you.

The additional charge for an extra person depends on the room type. Typically, the fee ranges from 2,000 yen to 5,000 yen per additional person. If you are considering adding another person to your reservation, please contact us for specific details based on your room type.

While no identification is required for general check-in, guests under the age of 18 staying alone must provide written consent from a parent or guardian. This policy ensures the safety and well-being of our younger guests during their stay. If you have any questions or require further clarification, please don't hesitate to contact the hotel in advance.

If you have misplaced any items during your stay, please promptly contact us by phone or email, providing the following information: Email: shibuya@hotel-graphy.com

Please be aware that any food and beverage items will be immediately discarded.

Information to provide:
- Your name
- Period of stay (and room number, if known)
- Detailed description of the lost item(s)
- Your contact information

We offer the option to ship your lost and found items via cash on delivery. If you wish to arrange for the return of your items, please contact us, and we will provide further assistance and discuss the necessary details.

If you opt to pay at the hotel, the payment is due upon check-in. Alternatively, with our "Mobile Check-in" service, you have the convenience of making an advance payment, completing the guest book, and receiving hotel information. This allows for a seamless check-in process when you arrive at the hotel. Choose the method that best suits your preference for a hassle-free experience.

At the moment, we do not provide day use or day trip services. We appreciate your understanding and apologize for any inconvenience.

If you wish to check out late at night or early in the morning when the front desk is closed, kindly return your room key to the designated key return box located at the front desk. This allows for a smooth and convenient check-out process outside of regular front desk hours.

We regret to inform you that we do not permit non-guests to enter the guestroom floors. This policy is in place to ensure the security and privacy of all our guests.

Our hotel attracts a diverse range of guests, including friends, couples, families, and business travelers. We take pride in offering a welcoming and accommodating environment that caters to the varied needs of our guests. Whether you're traveling for leisure or business, alone or with company, we aim to provide a comfortable and enjoyable experience for everyone.

We proudly serve Kirin Heartland as part of our complimentary beer offering. We believe it adds a touch of quality to your experience.

Upgrades are available for a fee, contingent upon room availability. Please note that upgrade fees may vary based on the date of your stay. If you are interested in upgrading your room, feel free to inquire at the front desk, and our staff will provide you with the available options and associated fees.

Certainly! For our younger guests or those who prefer non-alcoholic options, we have 24-hour access to coffee and tea available in the 7th-floor lounge. Feel free to explore these options to suit your preferences.

Absolutely! The front desk is happy to accept items received in advance on your behalf. To ensure a smooth process, please include the date of your stay, the full name of the person who made the reservation, and the hotel address where the items should be sent. This way, we can ensure the timely and secure delivery of your items to the hotel. If you have any specific instructions or preferences, feel free to communicate them, and we'll do our best to accommodate your needs.

We welcome minors at our hotel. However, for guests under 18 years of age, a separate parental consent form is required. After making a reservation, please contact the hotel to receive the necessary information and access the online consent form. This ensures a smooth and comfortable stay for our younger guests while maintaining the necessary safety measures. If you have any further questions or concerns, feel free to reach out to us, and we'll be happy to assist you.

It is indeed possible to stay for the purpose of voluntary quarantine after returning home. For specific details and information, please contact our facility directly. Do note that the cleaning procedures for such stays may differ from those of our regular accommodation plans. We are committed to ensuring a safe and comfortable experience for all our guests, especially during special circumstances like voluntary quarantine.

On average, our diverse guest demographics include 60% in their 30s, 30% in their 20s, and 10% in their 40s or older. We welcome guests of all age groups, creating a vibrant and inclusive atmosphere for everyone.

Certainly! As part of our daily room service, we clean the room, replenish amenities, and provide fresh towels every day. You can collect the refreshed towels at the front desk, ensuring you enjoy a comfortable and hygienic stay throughout your consecutive nights with us. If you have any specific preferences or additional requests, feel free to let our staff know, and we'll be happy to assist you.

Our cleaning service is conducted daily at a scheduled time. During this service, towels are replaced daily, and linens, including sheets, are also changed daily. This ensures a fresh and comfortable environment for guests staying multiple consecutive nights. If you have specific preferences or requests, feel free to inform our housekeeping staff, and we will do our best to accommodate your needs.

For local payments, we accept the following credit cards: JCB, VISA, MasterCard, AMEX, and Diners.

Reservations can typically be made up to six months in advance, either through our website or by phone. If you wish to make a reservation for a date beyond this timeframe, please feel free to contact us directly.

For the student plan, the representative of the guest is required to present their student ID card at the time of check-in. It is essential for us to confirm your student status. Please be aware that if we are unable to verify that you are a student, the regular rate will be applied.

Registering your credit card offers several benefits during your stay. It allows you to seamlessly utilize our mobile services, facilitating convenient access to various features. Furthermore, by registering your credit card, you gain the ability to make payments for room service and other expenses directly from your room.

We also request the registration of your credit card for the following reasons:
- Compensation for Damage, Defacement, or Loss
- Violation Fee for Smoking in the Guest Room

We appreciate your understanding and cooperation in registering your credit card, which enables us to provide you with a secure and convenient experience during your stay. If you have any further questions or concerns, please feel free to let us know.

Certainly! If you make the payment onsite, you can receive a paper receipt at the front desk upon check-out. However, if you have paid in advance through a reservation site, please note that the hotel is unable to issue a separate receipt. If you have any specific preferences or need further clarification regarding receipts, feel free to inform our staff during your stay, and we'll do our best to assist you.

Our standard cancellation policy is in effect for most reservations. However, it's important to note that the cancellation policy associated with each specific plan, such as a non-cancelable plan, takes precedence over the standard cancellation policy of the hotel. If you have any questions about the cancellation policy applicable to your reservation or need further clarification, please feel free to contact us, and we'll be happy to assist you.

In principle, no deposit is required. However, we kindly request that the representative of the guest registers a credit card as a guarantee for the duration of the stay. This serves as a security measure to cover any incidental expenses during your time with us.

We can issue separate receipts for different items, as long as they fall within the total amount paid. If you have specific requirements or need assistance in organizing receipts for different expenses, please inform our staff during your stay, and we will be happy to accommodate your request.

Yes, we kindly request all guests to register a credit card regardless of whether they plan to use paid services during their stay. This registration serves as a guarantee for your stay, allowing us to charge the registered credit card in the unlikely event of damage or loss of room amenities discovered after check-out. We appreciate your understanding and cooperation in registering your credit card, irrespective of whether you utilize any paid services during your stay.

Yes, we accept various types of transportation system electronic money and QR code payments, including options like PayPay and LINE PAY. For specific details or inquiries regarding the use of these payment methods, please feel free to contact our front desk.

Yes, we do accept debit cards. You can use your debit card for registration during mobile check-in as well. However, as a standard procedure to verify the card's validity, a nominal refundable amount of 1 yen will be processed. Please be aware of this before using your debit card.

Yes, it is possible to stay at the hotel even if you do not have a credit card. However, please be aware that without a credit card, the check-out process may take a bit longer, as we may need additional time to inspect your room.

Reservations can be conveniently made either online or by phone. We recommend the online reservation option, as it provides the flexibility to review your choices at your own pace. For those who prefer discussing their needs while making reservations, we also accept bookings by phone. Please feel free to contact us at the following phone number: 050-3177-2551. Our reservation desk is available from 10:00 to 19:00, Monday through Saturday. Whether online or by phone, we look forward to assisting you with your reservation and ensuring a pleasant stay.

Yes, for security reasons, we kindly ask that you register your credit card again at check-in, even if you have already made a payment on the reservation website. Unfortunately, credit card information cannot be transferred from the reservation site to our check-in system. Your understanding and cooperation in this matter are greatly appreciated, as it ensures a secure and smooth experience during your stay.

There is no issue if the credit card to be registered is under a different name from that of the guest. As long as the credit card can be used accordingly, we welcome its registration to ensure a smooth and secure experience during your stay.

予約サイト経由でのご予約の場合は各予約サイトまたは代理店にて所定の変更手続きをお願い致します。If you have made a reservation through a booking site, we kindly request that you follow the procedures for making changes directly on the respective reservation site or agency. This ensures a smooth and efficient process for updating your reservation details. If you encounter any challenges or have specific inquiries during this process, feel free to reach out to us or the booking site's customer support for assistance.

If there are available rooms on the day of your stay, we will do our best to accommodate you. However, as a general rule, we recommend making a reservation in advance to secure your preferred room type and ensure a seamless check-in process. Reserving in advance allows us to better meet your needs and provide you with the best possible experience during your stay.

Skin care products are not provided in the rooms. However, we offer a complete range of skin care products available at the front desk. You can conveniently place an order for these products through Mobile Access during your stay.

Absolutely! You can borrow wine glasses, and there is no charge for this service. To request wine glasses, please place your order conveniently through Mobile Access.

Yes, we have humidifiers available for rent, and there is no charge for this service. You can easily order a humidifier through Mobile Access during your stay.

We offer a wide variety of over 100 items available for loan at any given time. You can conveniently view the list of available items by visiting our mobile access during your stay or by accessing the list through the following URL:

→サイトの客室ページができたらそれをコピペでOK

Please note that there are no TVs in the guest rooms.

Each room is equipped with a refrigerator of approximately 16 liters in size.

We will bring the rental items directly to your room for your convenience.

Yes, we offer a variety of games for rent, including playing cards, UNO, Jenga, Othello, Shogi, and more. Additionally, our guests can enjoy complimentary access to the billiards in the lounge.

We have hair irons available for loan. Please note that we may not be able to meet your request depending on availability.

No wired LAN available in all rooms.

Unfortunately, we do not allow aromatherapy in our guest rooms.

There is no problem for you to decorate the room as long as you do not damage it. We will do our best to help you, so please contact us in advance if you wish to do so.

We offer two types of rooms: those with a unit bath and those with a shared bathroom. You can view pictures of each room type on our website to help you make an informed choice based on your preferences.

We offer a comprehensive room service menu. Please check the menu through your Mobile Access page.
*Please refrain from consuming food and beverages in the dormitory rooms. Kindly use the shared lounge instead.

Unfortunately, we do not provide a DVD player.

All furniture is custom made.

The rooms are individually air-conditioned, and it is possible to switch between heating and cooling and to adjust the room temperature.

No massage service is provided.

Yes, the window in your room can be opened and closed.

We regret to inform you that we do not accept outside massage services.

No extra beds available in the rooms.

We provide a Dyson hair dryer in the bathroom for your convenience. If you have any specific requirements or questions about the amenities in your room, please feel free to let us know.

Unfortunately, there is no TV provided in the room.

Free Wi-Fi is available in all rooms. You can find the SSIDs and passwords posted in the hotel or access them in the "Information" section of the Mobile Access menu. If you have any difficulty connecting or need further assistance, our staff is ready to help. We want to ensure you have a seamless and connected experience during your stay. If you have any further questions or requests, please feel free to let us know.

Unfortunately, a double room cannot accommodate three guests in one room.

Yes, we provide pajamas for our guests. If you would like to order pajamas, you can conveniently place an order through Mobile Access, or you may also inquire with the front desk staff.

Unfortunately, we do not have a safe in the guestrooms. If you have any valuable items that require secure storage, please contact the front desk, and we will assist you with the available options. We are committed to ensuring the safety and security of our guests and their belongings.

Mineral water is not provided in the room. However, we offer a water server in the 7th-floor lounge where you can access refreshing water during your stay.

Unfortunately, we do not have a TV in the guestroom.

We can certainly accept requests for specific floors or room locations. However, we want to inform you that while we will do our best to accommodate your request, we cannot guarantee a confirmation. The availability of rooms and the room types may impact our ability to meet specific location preferences. Please understand that we will make every effort to fulfill your request, but we appreciate your understanding in case it cannot be guaranteed.

We can certainly accept requests for rooms next to each other. However, we want to inform you that while we will do our best to accommodate your request, we cannot guarantee a confirmation. The availability of rooms and room types may impact our ability to fulfill this specific preference. Please understand that we will make every effort to meet your request, but we appreciate your understanding in case it cannot be guaranteed.

Unfortunately, we do not offer pet-friendly rooms.

Absolutely! You can request additional towels, and we are happy to provide them to you free of charge. To make your request, please visit our mobile access page, where you can conveniently communicate your needs.

Unfortunately, there is no TV provided in the room.

Makeup remover is not provided in the rooms, but you can easily order it from the amenity bar located next to the front desk or through Mobile Access.

All guest rooms are designated as non-smoking areas. We kindly ask that you refrain from smoking in your guest room. To accommodate guests who smoke, there is a designated smoking area on the hotel premises. Please utilize this designated area for smoking. It's essential to note that smoking in undesignated areas, including guest rooms, may result in a violation of our terms and conditions, and a penalty of 20,000 yen will be charged. We appreciate your understanding and cooperation in adhering to our smoking policy.

Children under 6 years of age may sleep in the same room free of charge as long as the number of children in the room does not exceed the maximum number of adults. We usually provide amenities and towels for the number of adults in the room. Please feel free to ask us if you need additional amenities or towels.

No, we do not provide extension phones in the guest rooms. However, for your convenience, you can utilize the chat function in Mobile Access for any inquiries or assistance.

Absolutely! However, please pick up your items on the first floor.

Unfortunately, we do not offer a wake-up call service. For your convenience, we recommend using the alarm function on your smartphone or other devices to set your preferred wake-up time.

Yes, the room key is a card key.

Since it is developed for use with a smartphone and operability with older phones has not been verified, we are very sorry, but there is a possibility that all functions may not be available.

All orders placed via Mobile Access will automatically be placed in your room and will be charged to your pre-registered credit card upon check-out.

For mobile check-in, we currently only accept credit cards. If you prefer to pay by cash or a non-credit card method, please proceed with the check-in at the front desk. Our staff at the front desk will be happy to assist you with the check-in process and accommodate your preferred payment method.

The room charge is settled at check-in, and any in-building payments made through mobile access will be settled separately at check-out. Therefore, the payments for room charges and in-building services will be processed independently.

Mobile Access is a convenient feature that enables you to use your smartphone for various hotel services, ranging from room requests to room service. With Mobile Access, you can perform the following functions on your smartphone:

- Towel requests
- Amenity requests
- Rental of various items to enhance your stay
- Room service
- Chat with the front desk
- Access information about the hotel
- Check-out and view charges
- And much more!

It's important to note that some of these services may be exclusive to guests who present a credit card upon check-in. If you have any specific questions about using Mobile Access or its features, feel free to let us know. We want to ensure that your stay is as convenient and enjoyable as possible. If you have any further questions or requests, please don't hesitate to ask.

Absolutely! Feel free to enjoy our common areas before or after your stay.

The smoking area is located on the 7th floor terrace.

Yes, you are welcome to use the lounge for dining or as a co-working space, even if you are not a guest. Our lounge is open to provide a comfortable and inviting environment for all visitors. If you have any specific inquiries about lounge services or facilities, feel free to ask our staff.

There is no laundromat in the hotel, but there is a coin-operated laundry next door, in Building C of the Shibuya Bridge. Baluko Laundry Place Shibuya Bridge is open 24 hours a day, 7 days a week/Cashless payment accepted.

Unfortunately, we do not offer a cleaning service.

The microwave oven is located in the 7th floor lounge.

Yes, you are welcome to meet someone in the lobby. However, if you are staying for an extended period, we may request that meetings take place outside the lobby for security purposes. We appreciate your understanding and cooperation in this matter.

Unfortunately, we do not provide bicycle rental services.

The ice machine is located in the 7th floor lounge.

Please order through Mobile Access or ask at the front desk.

Absolutely! You are welcome to come an enjoy one of our Signature Cocktails at any time.

We have a menu specifically for children. Please inquire for more details.

There is no dress code. Please feel free to dress casually.

Please let us know when you make a reservation. We will do our best to accommodate your needs.

Yes, it is possible to reserve the restaurant for private events. For more details, please inquire.

To be confirmed

General business hours are from 18:00 to 23:00 (drink last order 22:30). Closed on Wednesdays.

Reservations can be made by phone or through various gourmet websites.

You do not need a reservation to visit the restaurant. We recommend that you call to confirm before coming to the restaurant, as the restaurant may be fully booked with customers with reservations.

Credit card, e-money, and QR code payments are accepted.

For more information about our breakfast, please visit our restaurant page here.

We provide baby chairs. Please note that we do not offer baby beds. You are welcome to bring baby food, and we can also warm it for you. Feel free to ask our staff for assistance.

Yes, we can arrange to receive and place presents in your room in advance. We are happy to assist as much as possible, so please feel free to consult with us in advance if you have any specific preferences.

A dessert plate with assorted fruits is available. If you would like to add a message, please inquire at least one day in advance.

Of course! We will assist you as much as possible. Please contact us in advance.

Balloons and decorating supplies are available for sale or rent. Please contact us for details.

Room decorations are allowed within a non-damaging scope. We are happy to assist as much as possible, so please feel free to consult with us in advance if you have any specific preferences.

Non-guests are not allowed to enter the guestroom floors. We hope for your kind understanding.

Check-in is available from 3:00 PM onwards. However, depending on the reservation situation, we may accommodate early check-ins. Please note that it is subject to availability and cannot be guaranteed, so feel free to discuss with us in advance.

Seating: Max 40ppl / Standing: Max 60ppl

No, but we are available for after-parties, off-parties, and other private parties. Please contact us for details.

We do not host weddings. However, we do welcome events such as receptions or after-parties. Feel free to consider these options for your special occasion.

Unfortunately, we do not have private rooms available for online meetings. Please refrain from holding online meetings in the lounge when the restaurant/cafe is open.

WiFi Free of charge available.

To use our working space, you need to register as a .andwork member (free of charge). Available on an hourly basis.

No shower service available.

For printer usage, our front staff can assist you for a fee. Please approach the front desk for assistance. Printing costs are 10 yen per page for black and white and 50 yen per page for color.

You may use the working space without a reservation. First-time guests are required to register as andwork members (no membership fee) upon check-in. Please note that this service may not be available due to private parties or availability of the restaurant.

We do not provide pajamas for children.

We do not offer any baby crib or bed guard in the rooms.

There is no nursing room, but there is a diaper changing table in the multipurpose restroom.

Some tables on the first floor are equipped with a power supply.

Only hotel guests are allowed to use the coffee self-serve machine.

We do not provide child-sized toilet seats (potty) for rental.

We do not provide slippers or toothbrushes for children.

We do not offer any rental items for babies.

We do not rent out futon mattresses.

The common areas are wheelchair accessible and designed to be barrier-free.

Barrier-free rooms are available only in the Double Room type (1 room). Please inform us when making your reservation.

Unfortunately, we do not provide wheelchairs for rent.

Dessert plates are available for a fee. Please inquire for details.

We do not have parking facilities. Please use a nearby coin parking.

Unfortunately, we do not have arrangements with any parking facilities around the hotel.

Of course! Please contact us for specific details.

Of course! Please contact us for specific details.

For photography within the guest rooms, no prior approval is required. If you wish to photograph in common areas, please consult with us in advance. If you are an influencer, you can contact us in advance via the following page here.

For inquiries regarding press & interviews, please contact the front desk directly or send the details of your request via our dedicated Media Inquiries & Accommodations Request page here.