Is it possible to check in early?
To accommodate your early check-in request (between 12:00 pm and 2:00 pm), we offer the option of an additional charge of 3000 yen per room. However, this is subject to room availability, so please check with us during the morning of the day you wish to reserve a room. We are unable to accommodate guests before 12pm.
Do you allow late check-outs?
Depending on availability, late check-out is available in one-hour increments. Guests can check if their rooms are available for late check-out via the special page available through Mobile Access.
Is it possible to leave my luggage before or after check-in?
Except for valuables and fragile items, we can generally accept your luggage from 7:00 am on check-in day until 11:00 pm on check-out day. If you have any other requests, please contact the hotel.
Do I need to show my ID at check-in?
No identification is required to check in. However, the hotel requires the written consent of a parent or guardian for those under 18 staying alone.
Does the room charge get settled at check-in?
We offer a variety of payment methods. If you select the Onsite Payment option, payment is due at check-in. Our Mobile Check-in option allows you to provide payment information, fill out your information online, and receive all hotel information ahead of time.
Can I have the room service and restaurant charges directly to my credit card?
By registering your credit card at check-in, you can order room service, paid amenities and refreshments in the hotel facilities. You will also be able to use these services as well as room charges for all restaurants, bars, stores, etc. in the hotel facilities without having to carry cash around.
Is it possible to send my luggage in advance to the hotel?
Baggage received in advance will be kept at the front desk. Please indicate the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding luggage, please contact us directly.
Can items purchased on the Internet be delivered to the hotel in advance?
Parcel received in advance will be kept at the front desk. Please indicate on the label the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding parcels, please contact us directly.
What should I do if I am late for check-in?
No special notice is required if you are late for the check-in time you have indicated in advance. If you will arrive after 11:00 pm, please let us know.
Can minors stay overnight?
Yes it is possible. The hotel requires the written consent of a parent or guardian for those under 18 staying alone.
Please fill out this form and present it at check-in. Thank you for your cooperation.
What is the standard check-in and check-out time?
You may check in from 3:00 pm on the day of arrival and check out by 11:00 am on the day of departure. However, check-in and check-out times may vary depending on the room type or plan you are booked into, so please confirm in advance the details of your reservation plan.
Do I need to make a deposit?
There is no deposit required, but we ask that guests register with a credit card as a guarantee during their stay. Check-in may require a 10,000 yen cash deposit if you do not have a credit card.
Do I need to register my credit card at check-in even if I have already paid by credit card on the booking site?
We apologize for the inconvenience, but credit card information cannot be taken over from the reservation site. That is why we ask guests to register their credit card again at check-in.
I don't intend to use room service during my stay, do I still need to register my credit card?
All hotel guests are required to register their credit cards without distinction in case of damage, stains, or loss of equipment in the hotel room.
Why do I need to register my credit card at check-in?
・As compensation for damage, stains, or loss of equipment in hotel rooms.
・In case of a smoking violation in a guestroom.
Our hotel may charge the registered credit card if the customer incurs any compensation during his or her stay.
Besides that, registering a credit card also offers other conveniences such as the ability to make payments at any facility in the hotel. Your understanding and cooperation are greatly appreciated.
Can you tell me about the room's amenities?
A list of amenities and rental amenities is available on the guest room details page.
Do you have mineral water in the room?
Each guest room is equipped with mineral water bottles based on the number of guests staying there. During cleaning, the water bottles will be replenished if you stay consecutive nights.
Can I request additional towels?
Yes, you can request additional towels free of charge. Requests can be made via your smartphone by accessing your MyPage account.
Can I access it via an old phone?
Mobile Access is a service designed specifically to be used on smartphones. In spite of its possibility of working on older phones, it has not been tested for operability.
Is it possible to separate the payment made via Mobile Access from the accommodation fee?
You can pay the room at check-in, and all in-building payments made via Mobile Access after that will be settled at the time of check-out.
I'd like to use the mobile check-in system, but I'd like to pay cash. Is it possible to pay other than with a credit card?
The mobile check-in system only accepts credit cards. Please check in at the front desk if you would like to pay other than with a credit card.
Will all items ordered via the Mobile Access service be automatically added to the room?
Items ordered via mobile access will automatically be placed in the room and billed to the credit card registered in advance.
What is Mobile Access?
This is a convenient feature that allows you to make everything from room requests to room service with your smartphone. Request towels and amenities, chat with the front desk, order room service, view information about the hotel, check-out billing, and much more! Please note that some of these services are only available to guests who present a credit card upon check-in.
Is there a smoking area?
A smoking area is available on the 2nd floor.
Is it possible for non-guests to use the lounge?
The first floor lobby can be accessed by non-guests, but the lounge on the second floor is exclusive to guests and co-working space users.
Is it possible for me to use the common areas before and after check-in?
Yes, no problem with that.
Can I meet someone in the lobby?
Of course, no problem with that. However, it would be appreciated if you would refrain from inviting large groups into the lobby.
Do you have a microwave on site?
Yes, it is located in the LIVERALLY space on the 2nd floor.
Do you have an ice machine?
Yes, it is located in the LIVERALLY space on the 2nd floor.
Is there a coin laundry available?
The coin laundry is located on the 4th floor. It is possible to exchange currency and purchase detergents at the front desk, so please ask the staff if you want to do so.
RESTAURANT & BAR
Can I reserve a table?
Reservations can be made by phone or via the different gourmet sites. We do not accept reservations for live concerts.
Can I use the restaurant without any reservation?
Of course, you are free to come anytime without reservation. We still recommend calling to check before coming.
Do you have a baby chair? Can I give my baby food I brought in?
There are baby chairs available. There is no problem bringing in baby food, and you can also warm it up here, so feel free to ask.
Is there a particular dress code?
The restaurant does not have a dress code. The hotel restaurant is a relaxed setting where you can spend time casually.
Can I use my credit card at the restaurant?
We accept credit cards, electronic payments, and payments made via QR code.
Is there a menu for children or toddlers?
A children's plate is available for children ages 2 to 6.
Can I use the Bar even if I'm not staying at the hotel?
Yes, the Bar is open to non-guests as well.
Are you able to prepare cakes and birthday plates for birthdays and anniversaries?
A special dessert plate can be prepared for 2,000 yen (tax included). It is also possible to order an anniversary course along with the special dessert plate.
Can you deal with allergies?
We would appreciate it if you let us know when making a reservation. We will respond to the extent of our ability.
Is there a meeting / banquet hall?
The hotel has two banquet rooms on the second floor. If you would like to confirm availability and price, please contact the following.
Is it possible for non-guests to use the co-working space?
An hourly billing system is available for non-guests. You will need to register to our .andwork service (no admission fee required).
Is Wi-Fi available?
Yes, free Wi-Fi is available.
Is there a private room available for online meetings?
You may hold online meetings in the co-working space, but please be considerate of the users around you.
If you'd like more privacy, we recommend our telework room (extra fee), where the bed has been removed to give you more space.
Is there a printer available on site?
Printing is available at the front desk. (B&W: 10 yen/sheet, Colors: 50 yen/sheet)
Can I use the self-coffee machine for free?
Yes. It is located in the LIVERALLY space on the 2nd floor.
Can I use the co-working space without making a reservation?
Reservations are not required but seats may all be taken depending on the time of the day. First-time users are required to register as an .andwork member (no admission fee).
What is the number of seats with power outlets?
There are 6 places with outlets on the 2nd floor LIVERALLY space, and 5 places around the bar area on the 1st floor.
Is there a shower available in the co-working space?
The co-working space does not have a shower.
Is it possible to prepare gifts in advance in the room?
A gift may be left in your room before your arrival at the hotel. Please inquire in advance for anniversary services.
Can I enter the room early and prepare it?
Rooms can be entered between 12:00 pm and 2:00pm for an additional 2,000 yen charge if you wish to enter before the regular check-in time. This service is subject to availability, so please check with us in the morning of the day if you wish to reserve a room. Please note that we are unable to accommodate guests before 12:00 pm.
Is it possible to ask for the hotel's cooperation to organize a surprise?
We will do our best to help you! Please contact us in advance.
How many people use the birthdays and anniversaries services?
On average, one or two groups a day use our birthdays, anniversaries or surprise plans.
Is it possible to decorate the room?
Walls and ceilings cannot be decorated with tape, but decorating is fine if there is no sticking involved. We will be glad to assist you if you contact us in advance.
ADULTS WITH KIDS
Do you offer rental amenities for babies?
Several items for babies are available. Please check the list of rental goods available on the "ROOMS" page for more details.
Do you provide a crib or bed guard?
Unfortunately, cribs and bed guards are not available.
Is there a parking lot on-site?
A multi-story car park is available in the hotel from 3:00 pm to 11:00 am the next day (1,600 yen/night). There is an additional charge of 600 yen per hour before check-in and after check-out.
Please note that there are size restrictions.
Parking space: Length 4.7 m Vehicle width 1.7 m Vehicle height 1.6 m
* Reservations not accepted. First come first-served basis.
* 3 hours free for those using the restaurant or banquet hall *
Larger vehicules can use the coin-operated lot nearby.
Where should I park if the parking lot is full?
We apologize for the inconvenience, but please use the coin parking lot near the hotel if the hotel parking lot is full.
Is it possible to enter and exit the parking lot freely?
You are free to move in and out of the hotel's parking lot from 7:00 to 23:00. Please note that other affiliated parking lots nearby do not allow customers to enter or exit freely. We apologize for any inconvenience.
Is it possible to film for a Youtube video in the hotel?
You are free to film in your private room without any prior approval. Please contact us in advance if you would like to shoot in the common areas or introduce our hotel on Youtube.
Is it possible to organize an event at the hotel?
THE LIVELY frequently holds events that involve guests and locals. Feel free to contact us for more details.
Is it possible to exhibit art in the hotel?
THE LIVELY's theme is to create a hotel that attracts people with its sophisticated design, sound, art, and technology. We will actively consider art exhibitions if it fits with our hotel-style so please feel free to contact us for more information.