FAQ

To accommodate your early check-in request (between 12:00 pm and 2:00 pm), we offer the option of an additional charge of 3000 yen per room. However, this is subject to room availability, so please check with us during the morning of the day you wish to reserve a room. We are unable to accommodate guests before 12pm.

Depending on availability, late check-out is available in one-hour increments. Guests can check if their rooms are available for late check-out via the special page available through Mobile Access.

Except for valuables and fragile items, we can generally accept your luggage from 7:00 am on check-in day until 11:00 pm on check-out day. If you have any other requests, please contact the hotel.

No identification is required to check in. However, the hotel requires the written consent of a parent or guardian for those under 18 staying alone.

We offer a variety of payment methods. If you select the Onsite Payment option, payment is due at check-in. Our Mobile Check-in option allows you to provide payment information, fill out your information online, and receive all hotel information ahead of time.

By registering your credit card at check-in, you can order room service, paid amenities and refreshments in the hotel facilities. You will also be able to use these services as well as room charges for all restaurants, bars, stores, etc. in the hotel facilities without having to carry cash around.

Baggage received in advance will be kept at the front desk. Please indicate the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding luggage, please contact us directly.

Parcel received in advance will be kept at the front desk. Please indicate on the label the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding parcels, please contact us directly.

No special notice is required if you are late for the check-in time you have indicated in advance. If you will arrive after 1:00 am, please let us know.

Yes it is possible. The hotel requires the written consent of a parent or guardian for those under 18 staying alone.
Please fill out this form and present it at check-in. Thank you for your cooperation.

You may check in from 3:00 pm on the day of arrival and check out by 11:00 am on the day of departure. However, check-in and check-out times may vary depending on the room type or plan you are booked into, so please confirm in advance the details of your reservation plan.

There is no deposit required, but we ask that guests register with a credit card as a guarantee during their stay. Check-in may require a 10,000 yen cash deposit if you do not have a credit card.

We apologize for the inconvenience, but credit card information cannot be taken over from the reservation site. That is why we ask guests to register their credit card again at check-in.

All hotel guests are required to register their credit cards without distinction in case of damage, stains, or loss of equipment in the hotel room.

・As compensation for damage, stains, or loss of equipment in hotel rooms.
・In case of a smoking violation in a guestroom.
Our hotel may charge the registered credit card if the customer incurs any compensation during his or her stay.
Besides that, registering a credit card also offers other conveniences such as the ability to make payments at any facility in the hotel. Your understanding and cooperation are greatly appreciated.

A list of amenities and rental amenities is available on the guest room details page.

Each guest room is equipped with mineral water bottles based on the number of guests staying there. During cleaning, the water bottles will be replenished if you stay consecutive nights.

Yes, you can request additional towels free of charge. Requests can be made via your smartphone by accessing your MyPage account.

Mobile Access is a service designed specifically to be used on smartphones. In spite of its possibility of working on older phones, it has not been tested for operability.

You can pay the room at check-in, and all in-building payments made via Mobile Access after that will be settled at the time of check-out.

The mobile check-in system only accepts credit cards. Please check in at the front desk if you would like to pay other than with a credit card.

Items ordered via mobile access will automatically be placed in the room and billed to the credit card registered in advance.

This is a convenient feature that allows you to make everything from room requests to room service with your smartphone. Request towels and amenities, chat with the front desk, order room service, view information about the hotel, check-out billing, and much more! Please note that some of these services are only available to guests who present a credit card upon check-in.

A smoking area is available on the 2nd floor.

The first floor lobby can be accessed by non-guests, but the lounge on the second floor is exclusive to guests and co-working space users.

Yes, no problem with that.

Of course, no problem with that. However, it would be appreciated if you would refrain from inviting large groups into the lobby.

Yes, it is located in the LIVERALLY space on the 2nd floor.

Yes, it is located in the LIVERALLY space on the 2nd floor.

The coin laundry is available on the 4th floor. If you wish to exchange money, please inquire at the front desk. Detergent is automatically dispensed, so there is no need to purchase it.

Reservations can be made by phone or via the different gourmet sites. We do not accept reservations for live concerts.

Of course, you are free to come anytime without reservation. We still recommend calling to check before coming.

There are baby chairs available. There is no problem bringing in baby food, and you can also warm it up here, so feel free to ask.

The restaurant does not have a dress code. The hotel restaurant is a relaxed setting where you can spend time casually.

We accept credit cards, electronic payments, and payments made via QR code.

A children's plate is available for children ages 2 to 6.

Yes, the Bar is open to non-guests as well.

A special dessert plate can be prepared for 2,000 yen (tax included). It is also possible to order an anniversary course along with the special dessert plate.

We would appreciate it if you let us know when making a reservation. We will respond to the extent of our ability.

The hotel has two banquet rooms on the second floor. If you would like to confirm availability and price, please contact the following.
Book Your Event Here

An hourly billing system is available for non-guests. You will need to register to our .andwork service (no admission fee required).

Yes, free Wi-Fi is available.

You may hold online meetings in the co-working space, but please be considerate of the users around you.
If you'd like more privacy, we recommend our telework room (extra fee), where the bed has been removed to give you more space.

Printing is available at the front desk. (B&W: 10 yen/sheet, Colors: 50 yen/sheet)

Yes. It is located in the LIVERALLY space on the 2nd floor.

Reservations are not required but seats may all be taken depending on the time of the day. First-time users are required to register as an .andwork member (no admission fee).

There are 6 places with outlets on the 2nd floor LIVERALLY space, and 5 places around the bar area on the 1st floor.

The co-working space does not have a shower.

A gift may be left in your room before your arrival at the hotel. Please inquire in advance for anniversary services.

We will do our best to help you! Please contact us in advance.

On average, one or two groups a day use our birthdays, anniversaries or surprise plans.

Walls and ceilings cannot be decorated with tape, but decorating is fine if there is no sticking involved. We will be glad to assist you if you contact us in advance.

Rooms can be entered between 12:00 pm and 2:00pm for an additional 2,000 yen charge if you wish to enter before the regular check-in time. This service is subject to availability, so please check with us in the morning of the day if you wish to reserve a room. Please note that we are unable to accommodate guests before 12:00 pm.

Yes, it is possible. Click here to make the arrangements:

ADULTS WITH KIDS