FAQ

You may check in from 3:00 pm on the day of arrival and check out by 10:00 am on the day of departure. However, check-in and check-out times may vary depending on the room type or plan you are booked into, so please confirm in advance the details of your reservation plan.

Early check-in may be available, subject to room availability. If you would like to check in early, please contact us on the morning of your arrival.
From 1:00 PM onward, early check-in may be available depending on room availability. The fee is ¥2,000 per hour.

Late check-out is available in one-hour increments.The fee is ¥2,000 per hour, and the latest check-out time is 1:00 PM.

Except for valuables and fragile items, we can generally accept your luggage from 7:00 am on check-in day until 11:00 pm on check-out day. If you have any other requests, please contact the hotel.

No special notice is required if you are late for the check-in time you have indicated in advance. If you will arrive after midnight, please let us know.

No identification is required to check in (expect for some specific plans). However, the hotel requires the written consent of a parent or guardian for those under 18 staying alone.

We offer a variety of payment methods. If you select the Onsite Payment option, payment is due at check-in. Our Mobile Check-in option allows you to provide payment information, fill out your information online, and receive all hotel information ahead of time.

You can receive new towels every day at the front desk.

By registering your credit card at check-in, you can order room service, paid amenities, and refreshments in the hotel. Charges for those will be applied directly to your room.

Baggage received in advance will be kept at the front desk (payment after reception not accepted). Please indicate the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding luggage, please contact us directly.

Parcel received in advance will be kept at the front desk. Please indicate on the label the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding parcels, please contact us directly.

This hotel does not offer day use plans at the moment.

Free beers are served to guests on the 8th floor everyday from 5:30 pm to 6:30 pm.

Kirin Heartland beers are served during the free beer service.

Soft drinks are also available as part of the free drink service.

No we do not accept the guest who is minor.

Our front desk is not open from 11:00pm to 7:00am, but we have staff on duty 24 hours a day if you need assistance. If you need to speak with a member of staff, please use the doorbell at the front desk.

Yes, no problem as long as you remember to bring your room key with you.

If you wish to check out outside of business hours, please ring the bell at the front desk and return your key. By using our Mobile check-out service, you can settle the room and complete the check-out procedure using your smartphone, so you can leave the room anytime by simply putting the card key in the dedicated return box.

On average, 70% are in their 20s, 20% are in their 30s, and 10% are in their 40s or older.

The hotel is widely used by people traveling solo, group of friends, but also business travelers.

Please contact the facility for more details. Cleaning rules will differ from regular guests.

Room key cards will only be issued for the number of guests staying in the room.

No one except guests can stay inside the hotel after midnight. Security cameras have also been installed throughout the property.

You will need to reserve an additional room.

Guestroom floors are not accessible to non-guests. For visiting guests, please use the lobby or restaurant.

Upgrades are available for a fee and are subject to availability. Rates for upgrades can be obtained at the front desk.

There is no deposit required, but we ask that guests register with a credit card as a guarantee during their stay. Check-in may require a 10,000 yen cash deposit if you do not have a credit card.

・As compensation for damage, stains, or loss of equipment in hotel rooms.
・In case of a smoking violation in a guestroom.
Our hotel may charge the registered credit card if the customer incurs any compensation during his or her stay.
Besides that, registering a credit card also offers other conveniences such as the ability to make payments at any facility in the hotel. Your understanding and cooperation are greatly appreciated.

We apologize for the inconvenience, but credit card information cannot be taken over from the reservation site. That is why we ask guests to register their credit card again at check-in.

All hotel guests are required to register their credit cards without distinction in case of damage, stains, or loss of equipment in the hotel room.

Even if the name is different, there is no problem as long as the card can be used.

For reservations made through reservation websites, please follow the prescribed change procedure at the respective reservation site or agency. If you are making a reservation directly with the hotel, please contact the hotel via your MyPage account or by phone.

Reservations can be made online or by phone at our hotel. Online reservations allow you to review your options at your own pace while reservations over the phone allow you to discuss your needs while making a booking.【Phone Number】+81(0)50-3177-2551 (10:00am - 7:00pm JST)

Yes, it is possible if there is any vacancy on that day. It is still highly recommended that you make a reservation in advance if possible.

Reservations are usually accepted 6 months in advance online or by phone. If you would like a schedule earlier than the one above, please contact us directly.

You can stay at the hotel even if you don't own a credit card, but please be aware that it might take some time to check your room when checking-out.

As long as the payment has been processed, separate receipts can be issued.

As long as the payment has been processed, separate receipts can be issued.

All of the guest rooms are non-smoking, so please refrain from smoking in them. A designated smoking area is available outside on the first floor of the hotel. A 30,000 yen penalty fee will be charged if illegal smoking is discovered in a guest room or in a place other than the designated smoking area.

You can store cash and other valuables in the safe located under your bed. Valuables cannot be left at the front desk.

There is no phone in the room. If you would like to speak directly with the front desk, you can use the Chat option via the Mobile Access function.

We do not provide wake-up calls, but the SmartPods are equipped with an alarm feature that automatically turns on the lights and reclines your bed.

Make-up remover & skin care products are available at the front desk. Please order from Mobile Access during your stay.

You can order an humidifier free of charge through our Mobile Access function.

There are a variety of games available for guests (Trump cards, UNO, Jenga, Othello, etc.).

Yes, a Panasonic hair dryer is available in each bathroom.

It is possible to borrow hair irons from the front desk. Depending on availability, we may not be able to meet your request.

Wi-Fi is available in all rooms for free. We will provide you with access information on site.

Requests can be accepted, but we cannot guarantee them. Depending on the type of room and availability, we may not be able to meet your expectations.

You will receive a card-key to access your accommodation floor. You can close your SmartPod by sliding down the Privacy Screen.

All floors are centrally air-conditioned, and it is not possible to switch between heating and cooling or to adjust room temperature on a room-by-room basis.

Yes. Nevertheless, we ask you to meet the driver yourself in the lobby or in front of the hotel.

We are deeply sorry but no pets are allowed in the hotel.

Yes, the following will be provided at check-in.
・HDMI Cable
・HDMI to Lightning Cable
・HDMI to USB-C type Cable

This is a convenient feature that allows you to make everything from room requests to room service with your smartphone. Request towels and amenities, chat with the front desk, order room service, view information about the hotel, check-out billing, and much more! Please note that some of these services are only available to guests who present a credit card upon check-in.

Mobile Access is a service designed specifically to be used on smartphones. In spite of its possibility of working on older phones, it has not been tested for operability.

Items ordered via mobile access will automatically be placed in the room and billed to the credit card registered in advance.

You can pay the room at check-in, and all in-building payments made via Mobile Access after that will be settled at the time of check-out.

The mobile check-in system only accepts credit cards. Please check in at the front desk if you would like to pay other than with a credit card.

A smoking area is available on 2nd floor.

The coin laundry is available on the 4th floor. If you wish to exchange money, please inquire at the front desk. Detergent is automatically dispensed, so there is no need to purchase it.

This hotel does not offer dry cleaning service at the moment.

Of course, no problem with that. However, it would be appreciated if you would refrain from inviting large groups into the lobby.

Non-hotel guests are welcome to use the lobby and restaurant on the 1st floor. Only hotel guests and andwork users are allowed on the 2nd floor.

Yes, no problem at all.

A bicycle rental service is available at this hotel. 1,500 yen for the whole day (until 11pm). It is possible to rent a bicycle after checking-out as well.

For safety reasons, cutlery and plates are not available for loan.

A microwave is available at the LIVERALLY space located on the 2nd floor.

An ice machine is available at the LIVERALLY space located on the 8th floor.

Reservations can be made by phone or via the different gourmet sites. We do not accept reservations for live concerts.

Of course, you are free to come anytime without reservation. We still recommend calling to check before coming.

We accept credit cards, electronic payments, and payments made via QR code.

Yes, the Bar is open to non-guests as well.

Yes, we do provide high chairs. ※Please note we do not provide cots.

You are welcome to bring your own baby food, and we can also warm it for you. Should you wish to do so, please enquire directly at the restaurant

The restaurant does not have a dress code. The hotel restaurant is a relaxed setting where you can spend time casually.

We would appreciate it if you let us know when making a reservation. We will respond to the extent of our ability.

For the bar's latest opening hours, please check the dedicated bar page.

It is possible to book the whole restaurant for events. We also do have two banquets rooms available on the second floor.

The hotel has two banquet rooms on the second floor. For details and pricing, please refer to the dedicated banquet hall page.

An hourly billing system is available for non-guests. You will need to register to our .andwork service (no admission fee required).

Reservations are not required but seats may all be taken depending on the time of the day. First-time users are required to register as an .andwork member (no admission fee).

Yes, free Wi-Fi is available.

There are more than 60% of the seats with power outlets.

You may hold online meetings in the co-working space, but please be considerate of the users around you.
If you'd like more privacy, we recommend our telework room (extra fee), where the bed has been removed to give you more space.

Yes, there is one you can use at the front desk. (B&W 10yen/sheet, Color 50yen/sheet)

Yes, you can use it for free.

Yes, that is possible. Showers are available for ¥500.

Please note that our hotel does not have its own parking facilities.
However, we have partnerships with the following parking facilities for guests arriving by car.

1.紙与パーキング店屋町 (Kamiyo Parking Tenya-machi)

Address: 7-25 Tenya-machi, Hakata-ku, Fukuoka City
Parking Hours: 4:00 PM – 12:00 PM (noon) the following day
Rate: ¥1,800 per night (within the designated hours)

Important Notes:
Regular parking rates apply outside the designated hours.
Once you exit the parking facility, re-entry is not permitted.
For consecutive-night stays, you must exit by 12:00 PM each day and re-enter after 3:00 PM.

2.D-PARKING

The following three locations are available:
D-PARKING 中洲5丁目第1 (next to Osakaya)
D-PARKING 中洲5丁目第3 (next to the hotel)
D-PARKING 中洲5丁目第6 (directly in front of the hotel)

Regular Rate: ¥2,800 / 12 hours
Special Rate with Hotel Parking Ticket: ¥2,500 / 20 hours
Please purchase a special parking ticket at the front desk to receive the discounted rate.
Important Notes:
Additional charges apply if you exceed the designated parking period. These charges must be paid directly at the parking facility.
For consecutive-night stays, please purchase one ticket per night.
Once you exit the parking facility, re-entry is not permitted.

【For Banquet Hall and Restaurant Guests】
Discounted parking services and parking tickets are not available for guests using our banquet hall or restaurant.
We kindly ask that you use one of the nearby coin-operated parking facilities.
Thank you for your understanding and cooperation.

Please note that once you have entered the parking facility, exiting and re-entering is not permitted. Thank you for your understanding.

Please note that our hotel does not have its own parking facilities. If our affiliated parking lots are full, we kindly ask you to find an alternative parking facility nearby. We apologize for the inconvenience and appreciate your understanding.

You are free to film in your private room without any prior approval. Please contact us in advance if you would like to shoot in the common areas or introduce our hotel on Youtube.

The Millennials hotel frequently holds events that involve guests and locals. Feel free to contact us for more details.

The Millennials's goal is to create a hotel that attracts people with its sophisticated design, sound, art, and technology. We will actively consider art exhibitions if it fits with our hotel-style so please feel free to contact us for more information.

Please contact the front desk for more information.