Do the towels get replaced every day?

You can receive new towels every day at the front desk.

Is it possible to send my luggage in advance to the hotel?

Baggage received in advance will be kept at the front desk (payment after reception not accepted). Please indicate the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding luggage, please contact us directly.

Can minors (under 18 years old) stay at the hotel?

No we do not accept the guest who is minor.

Is it okay to leave the hotel after midnight?

Yes, no problem as long as you remember to bring your room key with you.

What is the standard check-in and check-out time?

You may check in from 3:00 pm on the day of arrival and check out by 10:00 am on the day of departure. However, check-in and check-out times may vary depending on the room type or plan you are booked into, so please confirm in advance the details of your reservation plan.

Do you allow late check-outs?

Depending on availability, late check-out is available in one-hour increments. Guests can check if their rooms are available for late check-out via the special page available through Mobile Access.

Do you offer direct billing for room service and restaurant charges?

By registering your credit card at check-in, you can order room service, paid amenities, and refreshments in the hotel. Charges for those will be applied directly to your room.

What kind of beer do you serve during the free beer service?

Kirin Heartland beers are served during the free beer service.

What is the average age of hotel guests?

On average, 70% are in their 20s, 20% are in their 30s, and 10% are in their 40s or older.

Can you tell me more about the hotel's security measures for outsiders?

No one except guests can stay inside the hotel after midnight. Security cameras have also been installed throughout the property.

Which demographics make up the average hotel guest?

The hotel is widely used by people traveling solo, group of friends, but also business travelers.

Can I let a guest who isn't staying with me into the room?

Guestroom floors are not accessible to non-guests. For visiting guests, please use the lobby or restaurant.

Does the room charge get settled at check-in?

We offer a variety of payment methods. If you select the Onsite Payment option, payment is due at check-in. Our Mobile Check-in option allows you to provide payment information, fill out your information online, and receive all hotel information ahead of time.

Can items purchased on the Internet be delivered to the hotel in advance?

Parcel received in advance will be kept at the front desk. Please indicate on the label the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding parcels, please contact us directly.

Can I use the hotel for day use?

This hotel does not offer day use plans at the moment.

At what time does the free drink service begin?

Free beers are served to guests on the 8th floor everyday from 5:30 pm to 6:30 pm.

I was planning to stay alone but would like to add another person. Is there an additional charge?

You will need to reserve an additional room.

Do I need to show my ID at check-in?

No identification is required to check in (expect for some specific plans). However, the hotel requires the written consent of a parent or guardian for those under 18 staying alone.

Can I check out late at night or early in the morning?

If you wish to check out outside of business hours, please ring the bell at the front desk and return your key. By using our Mobile check-out service, you can settle the room and complete the check-out procedure using your smartphone, so you can leave the room anytime by simply putting the card key in the dedicated return box.

Is it possible to check in early?

Yes it is possible. However, it is subject to room availability, so please make sure to check with us beforehand.

Is it possible to leave my luggage before or after check-in?

Except for valuables and fragile items, we can generally accept your luggage from 7:00 am on check-in day until 11:00 pm on check-out day. If you have any other requests, please contact the hotel.

What should I do if I am late for check-in?

No special notice is required if you are late for the check-in time you have indicated in advance. If you will arrive after midnight, please let us know.

Can I upgrade my room?

Upgrades are available for a fee and are subject to availability. Rates for upgrades can be obtained at the front desk.

Does the free drink service include non-alcoholic drinks? Are there any drinks for children?

Soft drinks are also available as part of the free drink service.

Is it possible to stay for the purpose of voluntary quarantine after returning home?

Please contact the facility for more details. Cleaning rules will differ from regular guests.

Is it possible to issue multiple room keys?

Room key cards will only be issued for the number of guests staying in the room.

Is the front desk available 24 hours a day?

Our front desk is not open from 11:00pm to 7:00am, but we have staff on duty 24 hours a day if you need assistance. If you need to speak with a member of staff, please use the doorbell at the front desk.


I don't intend to use room service during my stay, do I still need to register my credit card?

All hotel guests are required to register their credit cards without distinction in case of damage, stains, or loss of equipment in the hotel room.

Is it possible to book a room without a credit card?

You can stay at the hotel even if you don't own a credit card, but please be aware that it might take some time to check your room when checking-out.

Can a receipt be issued separately for accommodation and other charges?

As long as the payment has been processed, separate receipts can be issued.

Can a receipt be issued separately for accommodation and other charges?

As long as the payment has been processed, separate receipts can be issued.

Can I change the date of my stay after making a reservation?

For reservations made through reservation websites, please follow the prescribed change procedure at the respective reservation site or agency. If you are making a reservation directly with the hotel, please contact the hotel via your MyPage account or by phone.

Is it possible to stay at the hotel without a prior reservation?

Yes, it is possible if there is any vacancy on that day. It is still highly recommended that you make a reservation in advance if possible.

Is it okay to register a credit card under a different name from the guest's?

Even if the name is different, there is no problem as long as the card can be used.

Do I need to register my credit card at check-in even if I have already paid by credit card on the reservation site?

We apologize for the inconvenience, but credit card information cannot be taken over from the reservation site. That is why we ask guests to register their credit card again at check-in.

How long in advance can I make a reservation?

Reservations are usually accepted 6 months in advance online or by phone. If you would like a schedule earlier than the one above, please contact us directly.

What are the ways to make a reservation?

Reservations can be made online or by phone at our hotel. Online reservations allow you to review your options at your own pace while reservations over the phone allow you to discuss your needs while making a booking.【Phone Number】+81(0)50-3177-2551 (10:00am - 7:00pm JST)

Do I need to make a deposit?

There is no deposit required, but we ask that guests register with a credit card as a guarantee during their stay. Check-in may require a 10,000 yen cash deposit if you do not have a credit card.

Why do I need to register my credit card at check-in?

・As compensation for damage, stains, or loss of equipment in hotel rooms.
・In case of a smoking violation in a guestroom.
Our hotel may charge the registered credit card if the customer incurs any compensation during his or her stay.
Besides that, registering a credit card also offers other conveniences such as the ability to make payments at any facility in the hotel. Your understanding and cooperation are greatly appreciated.


Can I adjust the temperature in my SmartPod?

All floors are centrally air-conditioned, and it is not possible to switch between heating and cooling or to adjust room temperature on a room-by-room basis.

Can I smoke in the guest room?

All of the guest rooms are non-smoking, so please refrain from smoking in them. A designated smoking area is available outside on the first floor of the hotel. A 30,000 yen penalty fee will be charged if illegal smoking is discovered in a guest room or in a place other than the designated smoking area.

Where can I store valuables?

You can store cash and other valuables in the safe located under your bed. Valuables cannot be left at the front desk.

Do you provide the necessary cables to use the TheaterPod?

Yes, the following will be provided at check-in.
・HDMI Cable
・HDMI to Lightning Cable
・HDMI to USB-C type Cable

Does the room have a phone?

There is no phone in the room. If you would like to speak directly with the front desk, you can use the Chat option via the Mobile Access function.

Can you provide an humidifier?

You can order an humidifier free of charge through our Mobile Access function.

Do you provide wake-up calls?

We do not provide wake-up calls, but the SmartPods are equipped with an alarm feature that automatically turns on the lights and reclines your bed.

Do you offer skin care products & makeup remover?

Make-up remover & skin care products are available at the front desk. Please order from Mobile Access during your stay.

Do you provide hair dryers?

Yes, a Panasonic hair dryer is available in each bathroom.

Can I rent out games such as playing cards?

There are a variety of games available for guests (Trump cards, UNO, Jenga, Othello, etc.).

I'm staying with my friends. Can we have a room next to each other?

Requests can be accepted, but we cannot guarantee them. Depending on the type of room and availability, we may not be able to meet your expectations.

Can you provide massage services?

We are deeply sorry but massage services are not available at this hotel.

Can I order Uber Eats at the hotel?

Yes. Nevertheless, we ask you to meet the driver yourself in the lobby or in front of the hotel.

Do you have hair irons available for rent?

It is possible to borrow hair irons from the front desk. Depending on availability, we may not be able to meet your request.

Does the room have Wi-Fi?

Wi-Fi is available in all rooms for free. We will provide you with access information on site.

Can I choose a specific room or floor?

Requests can be accepted, but we cannot guarantee them. Depending on the type of room and availability, we may not be able to meet your expectations.

What kind of key will I receive?

You will receive a card-key to access your floor. You can close your SmartPod by sliding down the Privacy Screen.

Can I call an outside massage service in my room?

Due to the nature of the hotel's concept, it is not possible to order massage services in your SmartPod.

Can I stay with my pet?

We are deeply sorry but no pets are allowed in the hotel.

Can I watch YouTube or Netflix on the TV in my room?

Standard SmartPods don't come with a TV, but you can watch movies, Youtube or Netflix if you book a TheaterPod.


What is Mobile Access?

This is a convenient feature that allows you to make everything from room requests to room service with your smartphone. Request towels and amenities, chat with the front desk, order room service, view information about the hotel, check-out billing, and much more! Please note that some of these services are only available to guests who present a credit card upon check-in.

Can I access it via an old phone?

Mobile Access is a service designed specifically to be used on smartphones. In spite of its possibility of working on older phones, it has not been tested for operability.

Will all items ordered via the Mobile Access service be automatically added to the room?

Items ordered via mobile access will automatically be placed in the room and billed to the credit card registered in advance.

I'd like to use the mobile check-in system, but I'd like to pay cash. Is it possible to pay other than with a credit card?

The mobile check-in system only accepts credit cards. Please check in at the front desk if you would like to pay other than with a credit card.

Is it possible to separate the payment made via Mobile Access from the accommodation fee?

You can pay the room at check-in, and all in-building payments made via Mobile Access after that will be settled at the time of check-out.


Is there a dry cleaning service available?

This hotel does not offer dry cleaning service at the moment.

Is there an ice machine available on site?

An ice machine is available at the LIVERALLY space located on the 8th floor.

Can I meet my friends in the lobby?

Of course, no problem with that. However, it would be appreciated if you would refrain from inviting large groups into the lobby.

Is it possible for non-guests to use the lounge?

Non-hotel guests are welcome to use the lobby and restaurant on the 1st floor. Only hotel guests and andwork users are allowed on the 2nd floor.

Is there a smoking area?

A smoking area is available on 2nd floor.

Is there a coin laundry available?

A coin laundry is available on the 4th floor. (Wash: 300 yen per cycle / Dryer: 100 yen per 10-min)

Is it possible for me to use the common areas before and after check-in?

Yes, no problem at all.

Is there a microwave on site?

A microwave is available at the LIVERALLY space located on the 2nd floor.

Can I rent a bicycle?

A bicycle rental service is available at this hotel. 1,500 yen for the whole day (until 11pm). It is possible to rent a bicycle after checking-out as well.

Can I borrow cutlery and plates?

For safety reasons, cutlery and plates are not available for loan.


Can I reserve a table?

Reservations can be made by phone or via the different gourmet sites. We do not accept reservations for live concerts.

Can you deal with allergies?

We would appreciate it if you let us know when making a reservation. We will respond to the extent of our ability.

Can I use the restaurant without any reservation?

Of course, you are free to come anytime without reservation. We still recommend calling to check before coming.

Are you able to prepare cakes and birthday plates for birthdays and anniversaries?

A special dessert plate can be prepared for 3,500 yen (tax included). An anniversary course with dessert plate is also available.

Is there a particular dress code?

The restaurant does not have a dress code. The hotel restaurant is a relaxed setting where you can spend time casually.

Can I use the Bar even if I'm not staying at the hotel?

Yes, the Bar is open to non-guests as well.

What are the bar's operating hours?

5pm ~ 10pm

Can I use my credit card at the restaurant?

We accept credit cards, electronic payments, and payments made via QR code.

Is there a menu for children or toddlers?

A children's plate is available for children ages 2 to 6.

Can I rent the whole place?

It is possible to book the whole restaurant for events. We also do have two banquets rooms available on the second floor.


Is there a meeting / banquet hall?

The hotel has two banquet rooms on the second floor. If you would like to confirm availability and price, please contact the following.


Is there a printer available on site?

Yes, there is one you can use at the front desk. (B&W 10yen/sheet, Color 50yen/sheet)

Is Wi-Fi available?

Yes, free Wi-Fi is available.

Can I use the co-working space without making a reservation?

Reservations are not required but seats may all be taken depending on the time of the day. First-time users are required to register as an .andwork member (no admission fee).

Do you have private rooms available for online meetings?

You may hold online meetings in the co-working space, but please be considerate of the users around you.
If you'd like more privacy, we recommend our telework room (extra fee), where the bed has been removed to give you more space.

Can I use the self-coffee machine for free?

Yes, you can use it for free.

Is there a shower available in the co-working space?

This hotel does not offer shower service at the moment.

Is it possible for non-guests to use the co-working space?

An hourly billing system is available for non-guests. You will need to register to our .andwork service (no admission fee required).

What is the number of seats with power outlets?

There are more than 60% of the seats with power outlets.


Is it possible to enter and exit the parking lot freely?

You are free to move in and out of the hotel's parking lot from 7:00 to 23:00. Please note that other affiliated parking lots nearby do not allow customers to enter or exit freely. We apologize for any inconvenience.

Where should I park if the parking lot is full?

We apologize for the inconvenience, but please use the coin parking lot near the hotel if the hotel parking lot is full.

Is there a parking lot on-site?

A multi-story car park is available in the hotel from 3:00 pm to 11:00 am the next day (1,600 yen/night). There is an additional charge of 600 yen per hour before check-in and after check-out.
Please note that there are size restrictions.
Parking space: Length 4.7 m Vehicle width 1.7 m Vehicle height 1.6 m
* Reservations not accepted. First come first-served basis.
* 3 hours free for those using the restaurant or banquet hall *

Larger vehicules can use the coin-operated lot nearby.


I would like to write a press article or make an interview, who should I contact?

Please contact the front desk for more information.

Is it possible to film for a Youtube video in the hotel?

You are free to film in your private room without any prior approval. Please contact us in advance if you would like to shoot in the common areas or introduce our hotel on Youtube.

Is it possible to organize an event at the hotel?

The Millennials hotel frequently holds events that involve guests and locals. Feel free to contact us for more details.

Is it possible to exhibit art in the hotel?

The Millennials's goal is to create a hotel that attracts people with its sophisticated design, sound, art, and technology. We will actively consider art exhibitions if it fits with our hotel-style so please feel free to contact us for more information.