2024-02-05 | Information

[Important Notice] Booking.com customers targeted by phishing emails

Dear valued guests,

As of today, Monday, February 5, 2024, The Millennials Shibuya has become aware of a potential unauthorized access incident related to reservations made through Booking.com. We take the security and privacy of our guests very seriously, and we want to provide you with the necessary information and guidance in response to this situation.

We have identified and confirmed specific incidents impacting some of our customers’ reservations. To address this matter promptly, we have formally requested Booking.com to conduct a thorough investigation and promptly share their findings with us.

As a precautionary measure, we urge you to exercise caution and refrain from unintentionally accessing any files or links attached to emails from Booking.com. If you encounter any content within such emails that seems unfamiliar or suspicious, please reach out to Booking.com directly or contact our hotel for further assistance.

In the event that you receive an email from Booking.com that raises concerns, please refrain from accessing any external websites or making payments until the matter is clarified. Your security is our top priority, and we appreciate your cooperation in helping us address this situation effectively.

For any questions or concerns, please feel free to reach out to
The Millennials Shibuya at 050-3164-0748
or Booking.com Customer Support at 03-6743-6650.