FAQ

Our daily routine includes room cleaning, replenishing amenities, and changing towels.

We offer a variety of payment methods. If you select the Onsite Payment option, payment is due at check-in. Our Mobile Check-in option allows you to provide payment information, fill out your information online, and receive all hotel information ahead of time.

You may check in from 3:00 pm on the day of arrival and check out by 11:00 am on the day of departure. However, check-in and check-out times may vary depending on the room type or plan you are booked into, so please confirm in advance the details of your reservation plan.

To accommodate your early check-in request (between 12:00 pm and 2:00 pm), we offer the option of an additional charge of 3,000 yen per room. However, this is subject to room availability, so please check with us during the morning of the day you wish to reserve a room. We are unable to accommodate guests before 12pm.

Depending on availability, late check-out is available in one-hour increments. Guests can check if their rooms are available for late check-out via the special page available through Mobile Access.

Except for valuables and fragile items, we can generally accept your luggage from 7:00 am on check-in day until 11:00 pm on check-out day. If you have any other requests, please contact the hotel.

No special notice is required if you are late for the check-in time you have indicated in advance. If you will arrive after midnight, please let us know.

No identification is required to check in. However, the hotel requires the written consent of a parent or guardian for those under 18 staying alone.

Rooms are cleaned every day. There is a daily towel change and linen changes every fourth consecutive night.

Baggage received in advance will be kept at the front desk. Please indicate the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding luggage, please contact us directly.

Parcel received in advance will be kept at the front desk. Please indicate on the label the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding parcels, please contact us directly.

Okinawan Orion Beer is served during the free beer service.

There are also a variety of soft drinks available (Orange juice, Mango juice).

Yes it is possible. The hotel requires the written consent of a parent or guardian for those under 18 staying alone.

Our front desk is not open from 11:00pm to 7:00am, but we have staff on duty 24 hours a day if you need assistance. If you need to speak with a member of staff, please use the doorbell at the front desk.

Yes, no problem as long as you remember to bring your room key with you.

If you wish to check out outside of business hours, please ring the bell at the front desk and return your key. By using our Mobile check-out service, you can settle the room and complete the check-out procedure using your smartphone, so you can leave the room anytime by simply putting the card key in the dedicated return box located on the 1st floor.

Our front desk will prepare a small gift for you if you stay on your birthday.

On average, 60% are in their 30s, 30% are in their 20s, and 10% are in their 40s or older.

A cylinder key is used for the room key. A spare key will be provided if necessary, but in general we will give you one.

No one except guests can stay inside the hotel after 22:00. Security cameras have also been installed throughout the property.

An additional charge of 2,000yen will be charged per person.

It may be available for a fee depending on availability. We are unable to accept advance requests and will have to check on the day of your arrival.

Guests are welcome until 10:00PM.
There will be an additional charge after 10:00PM for the additional number of people.

All hotel guests are required to register their credit cards without distinction in case of damage, stains, or loss of equipment in the hotel room.

By registering your credit card at check-in, you can order room service, paid amenities, and refreshments in the hotel. Charges for those will be applied directly to your room.

Free beers are served to guests on the ground floor everyday from 6:00 pm to 7:00 pm.
※Starting October 1st, the time will change from 5:00 p.m. to 6:00 p.m.

A paper receipt can be issued at the front desk if you choose the Onsite Payment option. A receipt cannot be issued if the payment was made in advance during the reservation process. For more information, please contact the website you used to make the reservation.

・As compensation for damage, stains, or loss of equipment in hotel rooms.
・In case of a smoking violation in a guestroom.
Our hotel may charge the registered credit card if the customer incurs any compensation during his or her stay.
Besides that, registering a credit card also offers other conveniences such as the ability to make payments at any facility in the hotel. Your understanding and cooperation are greatly appreciated.

Even if the name is different, there is no problem as long as the card can be used.

There is no deposit required, but we ask that guests register with a credit card as a guarantee during their stay. Check-in may require a 10,000 yen cash deposit if you do not have a credit card.

Reservations can be made online or by phone at our hotel. Online reservations allow you to review your options at your own pace while reservations over the phone allow you to discuss your needs while making a booking.【Phone Number】+81(0)50-3177-2551 (10:00am - 7:00pm JST)

We apologize for the inconvenience, but credit card information cannot be taken over from the reservation site. That is why we ask guests to register their credit card again at check-in.

It is unfortunately not possible to use debit cards. You will need to register your credit card instead.

It is possible to make payments digitally and with QR codes. Details can be obtained at the front desk.

Yes, it is possible if there is any vacancy on that day. It is still highly recommended that you make a reservation in advance if possible.

Reservations are usually accepted 6 months in advance online or by phone. If you would like a schedule earlier than the one above, please contact us directly.

You can stay at the hotel even if you don't own a credit card, but please be aware that it might take some time to check your room when checking-out.

The Student Plan requires the presentation of your student ID card upon check-in. If you cannot prove that you are a student, you will be charged the regular rate.

As long as the payment has been processed, separate receipts can be issued.

You can order an humidifier free of charge through our Mobile Access function.

Yes, we do provide rooms with ensuite bathtubs. Check out our ROOMS page for more information.

Every room in our hotel has a window, but it cannot be opened for safety reasons.

There are a variety of games available for guests (Trump cards, UNO, Jenga, Othello, etc.).

In order to maintain the cleanliness of our guest rooms, we kindly ask our guests to refrain from using strong smelling products.

We do not provide extra beds at the moment.

We do not provide mineral water directly in the room, but mineral water bottles can be ordered for free via the Mobile Access function. The water server on the first floor is also available 24 hours a day.

Yes, you can request additional towels free of charge. Requests can be made via your smartphone by accessing your MyPage account.

We do not offer other channels besides terrestrial digital broadcasting.

AppleTV or other devices can be connected to the HDMI terminal on the back of the television.

All of the guest rooms are non-smoking, so please refrain from smoking in them. A designated smoking area is available outside on the first floor of the hotel. A 30,000 yen penalty fee will be charged if illegal smoking is discovered in a guest room or in a place other than the designated smoking area.

We regret to inform you that there is no safe provided in the room.

There is no phone in the room. If you would like to speak directly with the front desk, you can use the Chat option via the Mobile Access function.

We do not provide wake-up calls, but the table clock in your room comes with an alarm feature.

Make-up remover & skin care products are available at the front desk. Please order from Mobile Access during your stay.
Cleansing lotion + milky lotion (Churara) is sold for 100 yen.

It is possible to rent wine glasses. Please order from the Mobile Access function.

Yes, a hair dryer is provided in the room.

Wi-Fi is available in all rooms for free. We will provide you with access information on site.

Requests can be accepted, but we cannot guarantee them. Depending on the type of room and availability, we may not be able to meet your expectations.

Requests can be accepted, but we cannot guarantee them. Depending on the type of room and availability, we may not be able to meet your expectations.

We offer a wide range of room service options. The menu can be found within our Mobile Access function.

There is air conditioning throughout the building. Due to the climate of Okinawa, cold air conditioning is the only option available.
The room temperature can be adjusted with the knobs on the wall (weak, medium, and strong).
Please inquire at our front desk if you would like to borrow a heater.

We do not accept calls for massage services indoors.

Yes. Nevertheless, we ask you to meet the driver yourself in the lobby or in front of the hotel.

No pets are allowed in the hotel.

The following cables are available in the Theater Room: HDMI cable, HDMI to Lightning adapter, HDMI to C-type adapter.

TVs in guest rooms can only be used to watch terrestrial digital broadcasts, but HDMI ports allow you to connect your own devices.

You can pay the room at check-in, and all in-building payments made via Mobile Access after that will be settled at the time of check-out.

Items ordered via mobile access will automatically be placed in the room and billed to the credit card registered in advance.

This is a convenient feature that allows you to make everything from room requests to room service with your smartphone. Request towels and amenities, chat with the front desk, order room service, view information about the hotel, check-out billing, and much more! Please note that some of these services are only available to guests who present a credit card upon check-in.

Mobile Access is a service designed specifically to be used on smartphones. In spite of its possibility of working on older phones, it has not been tested for operability.

The mobile check-in system only accepts credit cards. Please check in at the front desk if you would like to pay other than with a credit card.

There is no microwave available but we can warm your food at the restaurant. Feel free to ask our staff.

The 1st-floor outdoor terrace offers a smoking area.

A coin laundry is available on the 4th floor. (Wash: 200 yen per cycle / Dryer: 100 yen per 30-min)

Of course, no problem with that. However, it would be appreciated if you would refrain from inviting large groups into the lobby.

No bicycle rental service is available at the moment.

No cleaning service is available at the hotel.

The first floor lobby and restaurant can be accessed by non-guests.

Yes, no problem with that.

Yes, you can order cutlery and plates via our Mobile Access function.

The hotel does not have an ice machine, but we can fill an ice bucket and hand it over.

We accept credit cards, digital payments (PayPay, LINE Pay, etc.), and payments made via QR code.

A special dessert plate can be prepared for 1,000 yen (tax included). It is also possible to order an anniversary course along with the special dessert plate.

Yes, the restaurant is open to non-guests as well.

Of course, you are free to come anytime without reservation. We still recommend calling to check before coming.

We do not offer a menu for children or toddlers at the moment.

Reservations can be made online or by phone.

There are baby chairs available. There is no problem bringing in baby food, and you can also warm it up here, so feel free to ask.

There is no dress code in the hotel.

We would appreciate it if you let us know when making a reservation. We will respond to the extent of our ability.

It is possible to reserve the entire lounge. Contact us for more information.

1-day use: 2,000 yen (7:00 am ~ 10:00 am). First-time users are required to register as an .andwork member (no admission fee). Please note that the space is located inside a restaurant, so lunches and dinners may be busy.

Reservations are not required but seats may all be taken depending on the time of the day. First-time users are required to register as an .andwork member (no admission fee).

Yes, free Wi-Fi is available.

There are 9 seats with power outlets. If needed, we also lend extension cords.

No private meeting room is available, but you may hold online meetings in the co-working space, but please be considerate of the users around you.

Printing is available at the front desk. (B&W: 10 yen/sheet, Colors: 50 yen/sheet)

No self-coffee machine is available in this hotel.

The co-working space does not have a shower.

Walls and ceilings cannot be decorated with tape, but decorating is fine if there is no sticking involved. We will be glad to assist you if you contact us in advance.

A gift may be left in your room before your arrival at the hotel. Please inquire in advance for anniversary services.

Check-in begins at 3:00pm, but we may be able to accommodate your request depending on the room status. It is not possible for us to make any promises, so please get in touch with us ahead of time.

We do have a bouquet delivery service that costs between 1,100 yen and 5,500 yen. Please let us know at least a day in advance if you would like to use this service.

Yes we do. I would appreciate it if you could let us know at least a day in advance if you wish a personalized message on the desert plate. Please note that the service will be provided in the lounge on the first floor, not in the room.

We will do our best to help you! Please contact us in advance.

Yes it is possible but please be aware that non-guests are not allowed in the hotel after 10:00 pm. An additional charge will be charged if your friends would like to stay after 10:00 pm.

Several items for children are available. Please check the list of rental goods available on the "ROOMS" page for more details.

The hotel has a nearby partner parking lot that is just a 2-minute walk away. Before using it, please visit the front desk and purchase a ticket. We will provide you with a detailed map of the surroundings as well. Parking costs 800 yen per car. The fee will be charged each time you exit the parking. Availability cannot be guaranteed due to the possibility of parking being full.

You are free to move in and out of the parking but a fee will be charged each time you do so.

If our dedicated parking lot is full, we apologize for the inconvenience, but please use one of the many coin parking lots around the hotel.

You are free to film in your private room without any prior approval. Please contact us in advance if you would like to shoot in the common areas or introduce our hotel on Youtube.

ESTINATE HOTEL NAHA frequently holds events that involve guests and locals. Feel free to contact us for more details.

We will actively consider art exhibitions if it fits with our hotel-style so please feel free to contact us for more information.