How often are the towels replaced?
Our daily routine includes room cleaning, replenishing amenities, and changing towels.
Does the room charge get settled at check-in?
We offer a variety of payment methods. If you select the Onsite Payment option, payment is due at check-in. Our Mobile Check-in option allows you to provide payment information, fill out your information online, and receive all hotel information ahead of time.
What is the standard check-in and check-out time?
You may check in from 3:00 pm on the day of arrival and check out by 11:00 am on the day of departure. However, check-in and check-out times may vary depending on the room type or plan you are booked into, so please confirm in advance the details of your reservation plan.
Is it possible to check in early?
To accommodate your early check-in request (between 12:00 pm and 2:00 pm), we offer the option of an additional charge of 3,000 yen per room. However, this is subject to room availability, so please check with us during the morning of the day you wish to reserve a room. We are unable to accommodate guests before 12pm.
Do you allow late check-outs?
Depending on availability, late check-out is available in one-hour increments. Guests can check if their rooms are available for late check-out via the special page available through Mobile Access.
Is it possible to leave my luggage before or after check-in?
Except for valuables and fragile items, we can generally accept your luggage from 7:00 am on check-in day until 11:00 pm on check-out day. If you have any other requests, please contact the hotel.
What should I do if I am late for check-in?
No special notice is required if you are late for the check-in time you have indicated in advance. If you will arrive after midnight, please let us know.
Do I need to show my ID at check-in?
No identification is required to check in. However, the hotel requires the written consent of a parent or guardian for those under 18 staying alone.
How often are the rooms cleaned for consecutive nights?
Rooms are cleaned every day. There is a daily towel change and linen changes every fourth consecutive night.
Is it possible to send my luggage in advance to the hotel?
Baggage received in advance will be kept at the front desk. Please indicate the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding luggage, please contact us directly.
Can items purchased on the Internet be delivered to the hotel in advance?
Parcel received in advance will be kept at the front desk. Please indicate on the label the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding parcels, please contact us directly.
What kind of beer do you serve during the free beer service?
Okinawan Orion Beer is served during the free beer service.
Does the free drink service include non-alcoholic drinks? Are there any drinks for children?
There are also a variety of soft drinks available (Orange juice, Mango juice, Cola, Ginger Ale).
Can minors stay overnight?
Yes it is possible. The hotel requires the written consent of a parent or guardian for those under 18 staying alone.
Is the front desk available 24 hours a day?
Our front desk is not open from 11:00pm to 7:00am, but we have staff on duty 24 hours a day if you need assistance. If you need to speak with a member of staff, please use the doorbell at the front desk.
Is it okay to leave the hotel after midnight?
Yes, no problem as long as you remember to bring your room key with you.
Can I check out late at night or early in the morning?
If you wish to check out outside of business hours, please ring the bell at the front desk and return your key. By using our Mobile check-out service, you can settle the room and complete the check-out procedure using your smartphone, so you can leave the room anytime by simply putting the card key in the dedicated return box located on the 1st floor.
Do I get any special benefits if I stay on my birthday or anniversary?
Our front desk will prepare a small gift for you if you stay on your birthday.
Can you tell me what the average age group of hotel guests is?
On average, 60% are in their 30s, 30% are in their 20s, and 10% are in their 40s or older.
Is it possible to issue multiple room keys?
A cylinder key is used for the room key. A spare key will be provided if necessary, but in general we will give you one.
Can you tell me more about the hotel's security measures for outsiders?
No one except guests can stay inside the hotel after 22:00. Security cameras have also been installed throughout the property.
I was planning to stay alone, but I'd like to invite another person. Are there any additional charges?
An additional charge of 2,000yen will be charged per person.
Can I upgrade my room?
It may be available for a fee depending on availability. We are unable to accept advance requests and will have to check on the day of your arrival.
Can I let a guest who isn't staying with me into the room?
Guests are welcome until 10:00PM.
There will be an additional charge after 10:00PM for the additional number of people.
I don't intend to use room service during my stay, do I still need to register my credit card?
All hotel guests are required to register their credit cards without distinction in case of damage, stains, or loss of equipment in the hotel room.
Can I have the room service and restaurant charges directly to my room?
By registering your credit card at check-in, you can order room service, paid amenities, and refreshments in the hotel. Charges for those will be applied directly to your room.
When does the free drink service start?
Free beers are served to guests on the ground floor everyday from 6:00 pm to 7:00 pm.
Is it possible to get a paper receipt?
A paper receipt can be issued at the front desk if you choose the Onsite Payment option. A receipt cannot be issued if the payment was made in advance during the reservation process. For more information, please contact the website you used to make the reservation.
Why do I need to register my credit card at check-in?
・As compensation for damage, stains, or loss of equipment in hotel rooms.
・In case of a smoking violation in a guestroom.
Our hotel may charge the registered credit card if the customer incurs any compensation during his or her stay.
Besides that, registering a credit card also offers other conveniences such as the ability to make payments at any facility in the hotel. Your understanding and cooperation are greatly appreciated.
Can a credit card be registered under a different name than the guest's?
Even if the name is different, there is no problem as long as the card can be used.
Do I need to make a deposit?
There is no deposit required, but we ask that guests register with a credit card as a guarantee during their stay. Check-in may require a 10,000 yen cash deposit if you do not have a credit card.
What are the ways to make a reservation?
Reservations can be made online or by phone at our hotel. Online reservations allow you to review your options at your own pace while reservations over the phone allow you to discuss your needs while making a booking.【Phone Number】+81(0)50-3177-2551 (10:00am - 7:00pm JST)
Do I need to register my credit card at check-in even if I have already paid by credit card on the reservation site?
We apologize for the inconvenience, but credit card information cannot be taken over from the reservation site. That is why we ask guests to register their credit card again at check-in.
Can I use a Debit Card to make a reservation?
It is unfortunately not possible to use debit cards. You will need to register your credit card instead.
Is possible use PayPay, LINE PAY, or any other digital payment methods?
It is possible to make payments digitally and with QR codes. Details can be obtained at the front desk.
Is it possible to stay at the hotel without a prior reservation?
Yes, it is possible if there is any vacancy on that day. It is still highly recommended that you make a reservation in advance if possible.
How long in advance can I make a reservation?
Reservations are usually accepted 6 months in advance online or by phone. If you would like a schedule earlier than the one above, please contact us directly.
Is it possible to book a room without a credit card?
You can stay at the hotel even if you don't own a credit card, but please be aware that it might take some time to check your room when checking-out.
Can I stay without a student ID card even though I made a reservation for a student plan?
The Student Plan requires the presentation of your student ID card upon check-in. If you cannot prove that you are a student, you will be charged the regular rate.
Can a receipt be issued separately for accommodation and other charges?
As long as the payment has been processed, separate receipts can be issued.
Can you provide an humidifier?
You can order an humidifier free of charge through our Mobile Access function.
Are there any rooms with ensuite bathtubs?
Yes, we do provide rooms with ensuite bathtubs. Check out our ROOMS page for more information.
Can I open the window in my room?
Every room in our hotel has a window, but it cannot be opened for safety reasons.
Are you able to rent out games such as playing cards?
There are a variety of games available for guests (Trump cards, UNO, Jenga, Othello, etc.).
Is it possible to have aromatherapy in the guest room?
In order to maintain the cleanliness of our guest rooms, we kindly ask our guests to refrain from using strong smelling products.
Do you provide extra beds?
We do not provide extra beds at the moment.
Do you have mineral water in the room?
We do not provide mineral water directly in the room, but mineral water bottles can be ordered for free via the Mobile Access function. The water server on the first floor is also available 24 hours a day.
Can I request additional towels?
Yes, you can request additional towels free of charge. Requests can be made via your smartphone by accessing your MyPage account.
Can I watch other channels besides terrestrial digital broadcasting on the TV in your guest room?
We do not offer other channels besides terrestrial digital broadcasting.
Is it possible to connect an AppleTV to the TV in my room?
AppleTV or other devices can be connected to the HDMI terminal on the back of the television.
Can I smoke in the guest room?
All of the guest rooms are non-smoking, so please refrain from smoking in them. A designated smoking area is available outside on the first floor of the hotel. A 30,000 yen penalty fee will be charged if illegal smoking is discovered in a guest room or in a place other than the designated smoking area.
Where can I store valuables?
We regret to inform you that there is no safe provided in the room.
Does the room have a phone?
There is no phone in the room. If you would like to speak directly with the front desk, you can use the Chat option via the Mobile Access function.
Do you provide wake-up calls?
We do not provide wake-up calls, but the table clock in your room comes with an alarm feature.
Do you have skin care products?
Make-up remover & skin care products are available at the front desk. Please order from Mobile Access during your stay.
Cleansing lotion + milky lotion (Churara) is sold for 100 yen.
Can I rent a wine glass?
It is possible to rent wine glasses. Please order from the Mobile Access function.
Does the room have a hair dryer?
Yes, a hair dryer is provided in the room.
Does the room have Wi-Fi?
Wi-Fi is available in all rooms for free. We will provide you with access information on site.
Can I choose a specific room or floor?
Requests can be accepted, but we cannot guarantee them. Depending on the type of room and availability, we may not be able to meet your expectations.
I'm staying with my friends. Could we have a room next to each other?
Requests can be accepted, but we cannot guarantee them. Depending on the type of room and availability, we may not be able to meet your expectations.
Can I eat in the room?
We offer a wide range of room service options. The menu can be found within our Mobile Access function.
Does the room have air conditioning?
There is air conditioning throughout the building. Due to the climate of Okinawa, cold air conditioning is the only option available.
The room temperature can be adjusted with the knobs on the wall (weak, medium, and strong).
Please inquire at our front desk if you would like to borrow a heater.
Is it possible to call an outside massage service in my room?
We do not accept calls for massage services indoors.
Can I order Uber Eats at the hotel?
Yes. Nevertheless, we ask you to meet the driver yourself in the lobby or in front of the hotel.
Are there rooms where I can stay with my pet?
No pets are allowed in the hotel.
Do you provide all the necessary cables for the Theater Room?
The following cables are available in the Theater Room: HDMI cable, HDMI to Lightning adapter, HDMI to C-type adapter.
Can I watch YouTube or Netflix on the TV in my room?
TVs in guest rooms can only be used to watch terrestrial digital broadcasts, but HDMI ports allow you to connect your own devices.
Is it possible to separate the payment made via Mobile Access from the accommodation fee?
You can pay the room at check-in, and all in-building payments made via Mobile Access after that will be settled at the time of check-out.
Will all items ordered via the Mobile Access service be automatically added to the room?
Items ordered via mobile access will automatically be placed in the room and billed to the credit card registered in advance.
What is Mobile Access?
This is a convenient feature that allows you to make everything from room requests to room service with your smartphone. Request towels and amenities, chat with the front desk, order room service, view information about the hotel, check-out billing, and much more! Please note that some of these services are only available to guests who present a credit card upon check-in.
Can I access it via an old phone?
Mobile Access is a service designed specifically to be used on smartphones. In spite of its possibility of working on older phones, it has not been tested for operability.
I'd like to use the mobile check-in system, but I'd like to pay cash. Is it possible to pay other than with a credit card?
The mobile check-in system only accepts credit cards. Please check in at the front desk if you would like to pay other than with a credit card.
Do you have a microwave on site?
There is no microwave available but we can warm your food at the restaurant. Feel free to ask our staff.
Is there a smoking area?
The 1st-floor outdoor terrace offers a smoking area.
Is there a coin laundry available?
A coin laundry is available on the 4th floor. (Wash: 200 yen per cycle / Dryer: 100 yen per 30-min)
Can I meet someone in the lobby?
Of course, no problem with that. However, it would be appreciated if you would refrain from inviting large groups into the lobby.
Can I rent a bicycle?
No bicycle rental service is available at the moment.
Is there a dry cleaning service?
No cleaning service is available at the hotel.
Is it possible for non-guests to use the lounge?
The first floor lobby and restaurant can be accessed by non-guests.
Is it possible for me to use the common areas before and after check-in?
Yes, no problem with that.
Can I borrow cutlery and plates?
Yes, you can order cutlery and plates via our Mobile Access function.
Do you have an ice machine?
The hotel does not have an ice machine, but we can fill an ice bucket and hand it over.
RESTAURANT & BAR
Can I use my credit card at the restaurant?
We accept credit cards, digital payments (PayPay, LINE Pay, etc.), and payments made via QR code.
Are you able to prepare cakes and birthday plates for birthdays and anniversaries?
A special dessert plate can be prepared for 1,000 yen (tax included). It is also possible to order an anniversary course along with the special dessert plate.
Can I use the bar even if I'm not staying at the hotel?
Yes, the Bar is open to non-guests as well.
Can I use the restaurant without any reservation?
Of course, you are free to come anytime without reservation. We still recommend calling to check before coming.
Is there a menu for children or toddlers?
We do not offer a menu for children or toddlers at the moment.
Can I reserve a table?
Reservations can be made online or by phone.
Do you have a baby chair? Can I give my baby food I brought in?
There are baby chairs available. There is no problem bringing in baby food, and you can also warm it up here, so feel free to ask.
Is there a dress code?
There is no dress code in the hotel.
Can you deal with allergies?
We would appreciate it if you let us know when making a reservation. We will respond to the extent of our ability.
Can I reserve the entire lounge?
It is possible to reserve the entire lounge. Contact us for more information.
Is it possible for non-guests to use the co-working space?
1-day use: 2,000 yen (7:00 am ~ 10:00 am). First-time users are required to register as an .andwork member (no admission fee). Please note that the space is located inside a restaurant, so lunches and dinners may be busy.
Can I use the co-working space without making a reservation?
Reservations are not required but seats may all be taken depending on the time of the day. First-time users are required to register as an .andwork member (no admission fee).
Is Wi-Fi available?
Yes, free Wi-Fi is available.
What is the number of seats with power outlets?
There are 9 seats with power outlets. If needed, we also lend extension cords.
Is there a private room available for online meetings?
No private meeting room is available, but you may hold online meetings in the co-working space, but please be considerate of the users around you.
Is there a printer available on site?
Printing is available at the front desk. (B&W: 10 yen/sheet, Colors: 50 yen/sheet)
Is there a self-coffee machine to use?
No self-coffee machine is available in this hotel.
Is there a shower available in the co-working space?
The co-working space does not have a shower.
BIRTHDAYS & ANNIVERSARIES
Is it possible to decorate the room?
Walls and ceilings cannot be decorated with tape, but decorating is fine if there is no sticking involved. We will be glad to assist you if you contact us in advance.
Is it possible to prepare gifts in advance in the room?
A gift may be left in your room before your arrival at the hotel. Please inquire in advance for anniversary services.
Can I enter the room early and prepare it?
Check-in begins at 3:00pm, but we may be able to accommodate your request depending on the room status. It is not possible for us to make any promises, so please get in touch with us ahead of time.
Can I order a bouquet or cake and have it delivered?
We do have a bouquet delivery service that costs between 1,100 yen and 5,500 yen. Please let us know at least a day in advance if you would like to use this service.
Do you offer a dessert birthday plate?
Yes we do. I would appreciate it if you could let us know at least a day in advance if you wish a personalized message on the desert plate. Please note that the service will be provided in the lounge on the first floor, not in the room.
Is it possible to ask for the hotel's cooperation to organize a surprise?
We will do our best to help you! Please contact us in advance.
Can I decorate the room along with my friends?
Yes it is possible but please be aware that non-guests are not allowed in the hotel after 10:00 pm. An additional charge will be charged if your friends would like to stay after 10:00 pm.
ADULTS WITH KIDS
Do you offer rental amenities for children?
Several items for children are available. Please check the list of rental goods available on the "ROOMS" page for more details.
Is there a parking lot on-site?
The hotel has a nearby partner parking lot that is just a 2-minute walk away. Before using it, please visit the front desk and purchase a ticket. We will provide you with a detailed map of the surroundings as well. Parking costs 800 yen per car. The fee will be charged each time you exit the parking. Availability cannot be guaranteed due to the possibility of parking being full.
Is it possible to enter and exit the parking lot freely?
You are free to move in and out of the parking but a fee will be charged each time you do so.
What should I do if the parking lot is full?
If our dedicated parking lot is full, we apologize for the inconvenience, but please use one of the many coin parking lots around the hotel.
Is it possible to film for a Youtube video in the hotel?
You are free to film in your private room without any prior approval. Please contact us in advance if you would like to shoot in the common areas or introduce our hotel on Youtube.
Is it possible to organize an event at the hotel?
ESTINATE HOTEL NAHA frequently holds events that involve guests and locals. Feel free to contact us for more details.
Is it possible to exhibit art in the hotel?
We will actively consider art exhibitions if it fits with our hotel-style so please feel free to contact us for more information.