Commitment to Clean

As we welcome you back to our hotels, we are dedicated to providing you with a safe environment aligned with expert protocols to defeat COVID-19. In addition to improving cleaning measures, we implemented a number of new measures to redefine our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates.

Main Hygiene Measures

Health and Hygiene Management for Employees

  • Temperature measurement before going to work
  • Frequent hand washing and disinfection during work
  • Wearing a mask at work

Cleaning and Disinfection

  • Hand sanitizers are available at each key location (entrance, front desk, elevator, etc.)
  • A thorough cleaning of the guest room with hospital-grade disinfectant


  • Common areas are equipped with a 24-hour ventilation system that completely replaces the air inside the hotel every 20~30 minutes

Guest Acceptance Policy

As a precaution for employees and other guests, those who fall under the following categories are not allowed to stay. Guests will undergo a no-touch thermometer temperature screening before entering

  • Infected person
  • Close contact person within the past two weeks (primary / secondary)
  • Those who have been instructed by a doctor to get a PCR test and are waiting for results
  • Those who have a fever of 37.5 degrees or higher. Those who have cold symptoms

A temperature measurement is also required twice daily in the morning and evening from those who have returned or entered Japan within the last two weeks or who are medical professionals.

A New Touchless
and Safe Way to Stay

Regular HotelNew improved measures of Lively Hotels
Check-in at the siteMobile Check-in
Use the phone in your room to call the front desk Chat with Front Desk using your own mobile device
Order from the paper menu at the table Order breakfast from your smartphone and it will be freshly prepared as soon as you come to the restaurant
Pay your hotel restaurant bill each timeCashless payment at once at check-out
Sort out and seetle your bill at check-outMobile Check-out
Printing and handing out invoiceInvoice automatically sent by email after checkout