FAQ

You may check in from 3:00 pm on the day of arrival and check out by 11:00 am on the day of departure. However, these times may vary depending on your booking plan. Please be sure to check the specific details listed in your reservation.

No identification is required to check in. However, the hotel requires the written consent of a parent or guardian for those under 18 staying alone. Foreign nationals who do not have an address in Japan are required to present their passport.

We offer a variety of payment methods. If you select the Onsite Payment option, payment is due at check-in. Our Mobile Check-in option allows you to provide payment information, fill out your information online, and receive all hotel information ahead of time.

We are pleased to offer luggage storage services for our guests. You can safely leave your luggage with us from 7:00 a.m. on the day of your check-in until 11:00 p.m. on the day of your check-out. Please note that while we can generally accept all types of luggage, we kindly request that you do not store valuables or fragile items with us.

If you are running late for the check-in time you have previously indicated, no special notice is required. However, please inform us in advance if you plan to arrive after midnight.

Daily room cleaning includes restocking amenities and changing towels.

When you check-in, you can register your credit card and use it to request room service, paid amenities, and refreshments at the hotel. Any charges for these will be billed directly to your room.

To ensure a smooth process, we kindly request that only prepaid luggage is accepted at our hotel. If you have baggage that needs to be stored in advance, please provide the date of your stay, the reservation holder's full name, and include the hotel address in the mailing address.

Parcel received in advance will be kept at the front desk. Please indicate on the label the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding parcels, please contact us directly.

Day-use is not available at our hotel.

We apologize, but we do not accept reservations for self-quarantine purposes.

8:00 PM – 10:00 PM
Enjoy free-flow drinks, including alcoholic beverages, at the hotel bar "IGNIS."

Our dedicated staff members are available around the clock to assist you with any inquiries or needs you may have. However, please note that our front desk operates with limited service between the hours of 11pm and 7am During this time, the front desk may not be fully staffed, but we have measures in place to ensure your comfort and security. If you require assistance during these hours, we kindly ask that you use the doorbell located at the front desk area to reach our staff. They will be promptly available to address your concerns.

You can exit the hotel without any issues as long as you have your room key.

Two room keys will be provided per room.

Your safety and security are of utmost importance to us. To ensure a secure environment, we have implemented various security measures, with a particular focus on surveillance. Security cameras are strategically placed on the premises, including at the entrances and throughout the building. These cameras enable us to closely monitor and record activities, helping us maintain a safe and secure atmosphere for all our guests. Should you have any concerns or require assistance, our staff is available around the clock to address your needs.

Non-guests are not allowed to enter the guestroom floors.

Upgrades are available for a fee, subject to room availability. Please inquire at the front desk for upgrade rates.

An additional fee applies for entry before 3:00 PM. As it depends on room availability, please check with us on the morning of your arrival if you wish to request early check-in.

Our cleaning schedule at the hotel involves rotating cleaning duties between 9:00 a.m. and 2:00 p.m. During your stay, if you are staying for multiple consecutive nights, our housekeeping staff will primarily focus on collecting trash, replenishing amenities, and preparing linens such as sheets and covers.

To ensure a clean and comfortable environment for our guests, we follow a linen change policy where linens are changed every four days. This practice helps to maintain hygiene standards while also promoting sustainable resource management. If you have any specific requests or preferences regarding housekeeping services during your stay, please feel free to communicate them to our staff, and we will do our best to accommodate your needs.

The consent of a parent or guardian is required for unaccompanied minors to stay alone. Please fill-out the letter of consent below:< br>※Please note that one form is required per guest. We may contact the parent or guardian if deemed necessary.

Late check-out can be arranged in one-hour increments, subject to the availability of reservations for the day. A fee of 3,000 yen per hour will apply, and the latest time for check-out is 1:00 p.m. Late check-out availability can be checked at any time via the Mobile Access page.

Please contact us by phone or email with the following information. We will search for your item immediately upon receiving your request.
・Your Name
・Dates of Stay (and Room Number, if you remember)
・Description of the Lost Item (as detailed as possible)
・Your Contact Information
※Lost items can be shipped back to you via cash on delivery (COD).
Email: unwindokunikko@livelyhotels.com
Phone: +81-50-1784-0148
The storage period is approximately 30 days. After this period, items will be disposed of in accordance with Article 21 of our Hotel Terms and Conditions.
※Please note that any food and beverages will be discarded on the same day they are found.
※We currently do not support international shipping.

Slippers and nightwear are available (Nightwear can be borrowed at the front desk free of charge; children's sizes are also available).

While we may be able to accommodate walk-ins if rooms are available, we highly recommend making a reservation in advance to ensure availability.

You can make a reservation either online or by phone up to six months in advance. If you need to book beyond that period, please contact us directly for assistance.

The hotel allows guests to stay without a credit card, but please note that it may take longer to process your check-out.

There is no deposit required, but we ask that guests register with a credit card as a guarantee during their stay.

If you opt for Onsite Payment, a paper receipt can be obtained from the front desk. However, if payment was made during the reservation process, a receipt cannot be issued. To learn more, please get in touch with the website you used to make the reservation.

All hotel guests are required to register their credit cards without distinction in case of damage, stains, or loss of equipment in the hotel room.

To be eligible for the Student Plan, it is necessary to present a valid student ID card during check-in. If you fail to provide the required proof, the regular rate will be charged.

We apologize for the inconvenience, but credit card information cannot be taken over from the reservation site. That is why we ask guests to register their credit card again at check-in.

Even if the name is different, there is no problem as long as the card can be used.

As long as the payment has been processed, separate receipts can be issued.

We regret to inform you that we do not accept debit cards. Please register a credit card instead.

For local payment, the following credit cards are accepted JCB, VISA, Master, AMEX, Diners

If you made a reservation through a third-party booking agency, kindly refer to their website for the change procedure. On the other hand, if you booked through our official website, please check the confirmation email for the change procedure, or contact us directly at 050-1784-0148.

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・客室内で喫煙された場合における違反金のご請求として
などのご滞在中においてお客様に何らかの補償が発生した場合にご登録頂いたクレジットカードに請求させて頂く場合があるため、全てのお客様にご登録をお願いしております。
その他にもクレジットカードをご登録頂くことで、滞在中の支払いを全てお部屋づけにできるなど便利なメリットもございます。全ての皆様にご理解を頂いておりますので何卒ご協力のほど宜しくお願い致します。

We regret to inform you that we do not offer a wake-up call service. Please use the alarm function on your smartphone or personal device.

They are not provided in the rooms, but a wide range of skincare items is available at the amenity bar next to the front desk.

You can order an humidifier free of charge through our Mobile Access service.

Each room is equipped with a 2-door refrigerator with a freezer compartment.

We offer a variety of chargers, hair irons, beauty products, games, and more. Please order through mobile access.

Our staff will bring the item you ordered to your room.

We have a variety of games available (Trump cards, UNO, Jenga, Othello, etc.).

A SALONIA hair dryer is provided in your room. Please use it at the bathroom vanity in the guest room.

Wi-Fi is available in all rooms for free. We will provide you with access information on site.

We offer hair irons for rent, but availability may vary depending on demand. Please request one through Mobile Access and note that we may not be able to fulfill your request if all hair irons are already being used by other guests.

Unfortunately, there is no wired LAN provided in the room.

All guest rooms have ensuite bathtub.

Twin Rooms,King Rooms,4-Bed Rooms are available. Please note, however, that no extra beds are available.

The rooms are individually air-conditioned and can be switched between heating and cooling and the room temperature can be adjusted.

We do not offer massage services.

Yes, the window can be opened and closed.

We do not provide extra beds.

We kindly request that you refrain from using aromatherapy in your room.

We are pleased to inform you that you are welcome to decorate your room, as long as the decorations do not cause any damage to the room or its contents.

We regret to inform you that we do not have DVD players available for rent.

Unfortunately, we do not allow pets in our hotel rooms for the comfort and safety of all our guests.

We are happy to accept requests from our guests, but we cannot guarantee that we will be able to fulfill them. Depending on the type of room and availability, we may not be able to meet all of your expectations.

Requests can be accepted, but we cannot guarantee them. Depending on the type of room and availability, we may not be able to meet your expectations.

We recommend checking the in-room information or the hotel directory in your room for details on the massage services available. You will find a comprehensive list of massage services that we can introduce to you.

Families with children can have their children sleep with them, provided the total number of guests stays within the maximum occupancy of the room.

Our hotel provides Apple TV compatibility, which allows you to access streaming services such as Netflix, Prime Video, and other online platforms directly through the TV in your room. To enjoy these services, you will need your own personal account for each streaming platform. Simply use the TV remote control to navigate and log in to your preferred streaming service using your account credentials. This way, you can enjoy your favorite shows and movies during your stay.

All furniture is custom made and not available for sale.

All guest rooms are designated as non-smoking. Smoking is strictly prohibited in the rooms. Please use the designated smoking area located on the 2nd floor. Please note that smoking in any area other than the designated smoking area will result in a violation of hotel rules and regulations and a fine of 25,000 yen will be charged.

Complimentary bottled mineral water is provided in your room for the number of registered guests.

For the security of your cash and valuables, we kindly ask you to utilize the in-room safe provided in your accommodation. The in-room safe is designed to safeguard your belongings, and it is recommended to store cash, jewelry, passports, and other valuable items inside. Please note that the front desk does not accept responsibility for storing such items, so we appreciate your understanding in using the in-room safe for their safekeeping.

Yes, you can request additional towels free of charge. Requests can be made via your smartphone by accessing your Mobile Access account.

We have pajamas available. They are available for guests to borrow free of charge upon request, so please let the front desk staff know if you would like them.

The TV in the hotel room only provides Japanese terrestrial digital broadcasting but we do provide an AppleTV system so you can watch your favorite contents via the different streaming services.

All guest rooms are equipped with an Apple TV.

Mobile Access is a service designed specifically to be used on smartphones. In spite of its possibility of working on older phones, it has not been tested for operability.

When you order items via mobile access, such as room service or amenities, they will be automatically charged to the credit card that you registered in advance and delivered to your room.

You can pay the room at check-in, and all in-building payments made via Mobile Access after that will be settled at the time of check-out.

Room charges are paid at check-in, while all in-house payments made through Mobile Access will be settled at check-out by credit cards. If you have any concerns, please contact us at the front desk.

Mobile Access is a convenient feature that allows guests to make various requests and orders with their smartphones. Guests can request towels and amenities, chat with the front desk, order room service, view information about the hotel, check-out billing, and much more. Please note that some of these services are only available to guests who have presented a credit card upon check-in.

The coin laundry is located on the 2nd floor.

The smoking area is located on the 2nd floor.

There is no microwave available for public use in the building.

You are welcome to invite your friends to the hotel lobby. However, we kindly ask that you refrain from inviting large groups to ensure the comfort and safety of all our guests. Thank you for your cooperation.

Yes it is possible. Please order through our Mobile Access service or ask at the front desk.

There is no ice machine available for public use in the hotel.

No cleaning service is available at the hotel.

Yes, it is possible. Please contact us in advance so we can discuss the details with you.

Currently, we only accept guests who have reserved a plan that includes a meal.

We accept credit cards, electronic money, and QR code payments.

Please refer to our official website for detailed information about breakfast.

We are sorry, but our bar is exclusively available to hotel guests.

A children’s menu is also available for an additional fee. If you would like to request one, please inform our staff by 3:00 p.m. on the day of your visit.

Baby chairs are available upon request. Please note that we do not provide baby beds. You are welcome to bring your own baby food, and our staff will be happy to warm it up for you. Please feel free to let us know if you need any assistance.

There is no dress code. Casual attire is welcome, so please feel free to visit us in comfortable clothing.

We apologize, but we do not provide cakes or birthday plates at our hotel.

If you have any food allergies, please notify us at least three days prior to your check-in date.

Our bar is open daily from 8:00 p.m. to 10:00 p.m.